My family stayed here on 4/9/11 to 4/10/11, and I can honestly say it was nothing short of an amazing experiance. Everyone on the staff was very customer service driven. It is a bit hard to get too, but it really makes up for it becuase you are within walking distance to many wonderful restruants that are in the mall across the road. It also very centarly located for entertainment. There is a movie theater, and bowling ally within walking distance, and if you have kids with you there is funland and chuckycheeses right across the road! We would stay here again in a heart beat!
When we went to check in we found there had been a mistake when we booked out reservation. Only becuase my hairbrain husband didn't finish it completly. But, the women who was working the front desk went above and beyond what she was required to do when we were not able to find a confimation number. She checked everything she could in the computer and then she went has far as to call the hotels reservation hotline to make sure we didn't have another reservation at a diffrent hotel, that way we didn't get double charged.
Once we got checked-in and got up to our room, we found that she had given us a room that was above anything we thought we might get. It had a full size kitchen, fireplace, small eating area, a master bedroom that was the size of ours at home, and a bathroom fit for a king.
When we were ready to find something to eat, once again the front desk came through with flying colors!
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- Also Known As:
- Residence Inn Fredericksburg Hotel Fredericksburg