My husband and I booked our room about an hour before our arrival which was approximately 8pm. I was given a AAA rate and also give a receipt with taxes that were correct, however when checking my account, there was a $20.00 difference in the fee. I called the hotel to find out where the $20.00 was coming from as my account had a pending status, I was told that their was a $20.00 incidental fee charged to all rooms and if they are not used, they are deducted accordingly. When I told the receptionist that I was not aware of that policy, she said that there is a sign at the counter and it was also in the paperwork that I signed to complete the transaction. I don't know about you, but I felt it was at best, shady! First of all, I checked in and was very tired so I was not checking out the counter and all I remember about the paperwork was a bunch of highlighted areas that were related to my vehicle and appropriate hotel protocol. I will not stay at a Candlewood again because of this incident and I hope that by making others aware of it, they can make a wise choice on where they spend their good money!
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