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“Overall a good experience”

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Candlewood Suites Fredericksburg
Ranked #26 of 42 Hotels in Fredericksburg
CANADA
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Overall a good experience”
Reviewed 11 March 2014

We stayed here with our little Scottish terrier on the way to Florida and again on the return.
The room was clean and the bed comfortable. The staff was friendly and helpful. Our only problem was the Wifi. It was slow but workable. I was awakened in the night at 2 AM by 2 phone calls with no one there. I called the desk and the fellow said because they were having trouble with a slow connection the server was reset and after doing that they test it. Why that would make my phone ring I am not sure, but if there was a chance of that why do it in the middle of the night in a hotel while people are trying to sleep? We had to get up at 4 AM to get an early start to try to get ahead of the snow storm so I never got much sleep. I would stay again but take the phone off the hook. Oh and the internet connection was worse after their reset.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nononsense42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Orlando, Florida
Level Contributor
3 reviews
Reviewed 5 February 2014

Our first impression of this hotel was great easy access to restaurants, gas stations and I-95. The room appeared clean and didn't have any odor. We woke up early the next morning to continue our drive. After about an hour on the road I noticed all over me were flea bites and my dog whom is HIGHLY allergic to flea bites had fleas all over him. We have contacted corporate who gave us a VERY generic email. At this point we have spent over $30 on flea products in hopes to avoid a very costly vet bill. I recommend not bringing your pet here as they clearly don't upkeep their rooms to prevent their guests and pets from fleas.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Keri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Fredericksburg, responded to this review, 21 February 2014
Dear Keri W,

Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

We look forward to hearing from you and being of further assistance.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mt. Pleasant, SC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2013

Overall the hotel is clean, and the room was nice. Staff was friendly. The proximity to I-95 and the Jeff Davis Highway was convenient. Big downside, traffic noise from trucks braking has awakened me and even the fan from the AC/Heat doesn't drown it out. Not much grass to walk your dogs. I have stayed at other Candlewood Suites. I think the pet fee is high. I travel with two dogs. $50 for one night with your dogs is a lot to pay. We certainly don't cause $50 worth of mess for one night. Upside, it looks like a lot of decent restaurants to choose from for your dining in the immediate area. Also many many hotels at this exit. But, to be fair, the other hotels probably have the same noise type issue as they are all clustered in the same area.

Room Tip: I ended up in a smoking room. It smelled of smoke (as one would expect) but I got used to it. Hoping...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Barb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Fredericksburg, responded to this review, 6 December 2013
Dear Barb S,

Thank you for providing us with a very considerate review and thank you for staying with us. It is great to hear that you enjoyed your room and the majority of features provided as well as the service you have received from our staff. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. However, I would like to apologize for the dissatisfaction you had experienced over the service rates. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value and friendly accommodations.

Once again, thank you for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 November 2013

room was huge. bathroom was really clean. had own kitchen with choice of actual glasses/kitchenware or plastic stuff. concierge even gives you a goodie bag for each member of your party since it was so close to halloween.

Room Tip: be careful to close the bathroom door since there is a mirror directly across from it.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank keywestpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrett H, Manager at Candlewood Suites Fredericksburg, responded to this review, 20 November 2013
Thanks for the great review! We are so glad to hear of your great experience at Candlewood Suites Fredericksburg. The goody bag idea was something different that we were trying as a seasonal perk for our guests...and their children. We are glad to hear that it was a success. We love to take care of our guests, and we appreciate your business. Thanks so much for your comment and high marks, and we look forward to seeing you again the next time you are in the Fredericksburg, VA area.
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Amenia, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 September 2013

When staying at Candlewood Suites there is no need to ask for an upgrade as all their rooms are very spacious suites. All suites have a full size refrigerator w/ice maker , dishwasher, stovetop & microwave. The cabinets are filled with dishes, pots & pans, silverware and much more. The rooms were very clean and you had plenty of space to move around. There is even a nice recliner to relax in. The staff were all very helpful and caring.

  • Stayed September 2013, travelled with family
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    • Cleanliness
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Helpful?
2 Thank Debbie731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrett H, Manager at Candlewood Suites Fredericksburg, responded to this review, 20 November 2013
Thanks for the great survey score! We are happy to hear that you had an excellent experience at our hotel. You are correct...our rooms are appointed with all the comforts of home. Relax, settle in, and make yourself at home. We hope that you will come back and see us the next time that you are in the Fredericksburg, VA area.
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San Diego, California
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 September 2013

Because I have to stay long periods of time in some hotels, I prefer a place where I can get some groceries and plan meals. This is the first time I've been able to fully use the amenities at a Candlewood suites. I was there for 8 days. I was working a 12 hour day, six days a week at a job nearby. I appreciated the free laundry, and the nearby restaurants and Walmart, and other stores. There are only 2 negatives I can note. First, the entire top floor is smoking, (which I don't) so I had to accept a room with someone above me. Luckily, I never even smelled smoke in my room, which I usually do at other smoking (and even non-smoking) hotels. Second, you can only enter or exit the parking lot traveling north on a very busy highway. Most nearby businesses are to the south, so you wind up driving north for a mile, making a U-turn at a 3rd light, and coming back. Minor hassle. But I really appreciate that the housekeeping staff cleans the room and makes your bed every day. And they have 5 HBO channels. And DVD.

Room Tip: Can't say. I faced the freeway and it was still quiet.
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  • Stayed September 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrett H, Manager at Candlewood Suites Fredericksburg, responded to this review, 20 November 2013
We are so happy to know that you had a great time with us here at Candlewood Suites Fredericksburg. We especially love our long-term guests. That is what makes Candlewood Suites Fredericksburg the best mid-scale extended stay hotel in Fredericksburg. With our full kitchens and free laundry facility, we are a perfect fit for extended stay guests. As for the negatives that you mentioned, we appreciate your comments. Unfortunately, our hotel was not designed as a non-smoking hotel. Thankfully, the smoking floor is not on the bottom, but rather on the top so that the smoke will rise, and not inconvenience the guests in the non-smoking rooms. The only inconvenience with this is, as you mentioned, there is the chance that there will be guests in the room below you. Now...as for the arrangement of the hotel with no easy left turn, or an easy way to go south on US-1. You are correct, and we hear your frustrations loud and clear. We have talked to numerous people and organizations, and there is almost no way for this to be improved...aside from spending an enormous amount of money. We have spoken with the businesses that are our neighbors, and there is no good conclusion. We are more than open to any and all suggestions on this, as we do sincerely understand how frustrating this is. That all being said, we look forward to seeing you in our lobby the next time that you are in the Fredericksburg, VA area.
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Chesapeake, Virginia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 September 2013

My husband and I booked our room about an hour before our arrival which was approximately 8pm. I was given a AAA rate and also give a receipt with taxes that were correct, however when checking my account, there was a $20.00 difference in the fee. I called the hotel to find out where the $20.00 was coming from as my account had a pending status, I was told that their was a $20.00 incidental fee charged to all rooms and if they are not used, they are deducted accordingly. When I told the receptionist that I was not aware of that policy, she said that there is a sign at the counter and it was also in the paperwork that I signed to complete the transaction. I don't know about you, but I felt it was at best, shady! First of all, I checked in and was very tired so I was not checking out the counter and all I remember about the paperwork was a bunch of highlighted areas that were related to my vehicle and appropriate hotel protocol. I will not stay at a Candlewood again because of this incident and I hope that by making others aware of it, they can make a wise choice on where they spend their good money!

Room Tip: 95 right outside most windows, very noisy
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrett H, Manager at Candlewood Suites Fredericksburg, responded to this review, 10 September 2013
We are very sorry that you experienced an issue with your stay. Especially since this issue related to the incidental hold that was placed on your credit card. I do not know of a single hotel where this is not a standard practice. And this is never a charge. It is an authorization hold, though it may appear on your bank statement as a charge. This is a standard used by all hotels in case you were to make long distance phone calls from your room or place food, dry cleaning, or other charges on your room bill. It is just an insurance policy for us so that we know that we will receive payment for services rendered. This authorization is always released from your card upon check out from our hotel, and takes anywhere from one to ten business days to fall off of your account, depending on how your lending institution processes pending charges. As you stated in your review, this notice of incidental holds appears in two locations at the front desk. One location is on a sign that we have permanently at the front desk. The other location is on the registration card that we have you fill out as you are checking in. This is in no way shady, as we are very open and honest about it. This is one reason why we have the text of the incidental hold notice highlighted and in bold-face print on your registration paperwork that you fill out upon check in. Additionally, our front desk staff is certainly capable of answering questions about this pending charge and how it appears on your account should you ask about it. Again, we are sorry that you had an issue with this part of your stay with us. We do appreciate your business, we value your feedback, and we hope that you will stop back by and see us the next time that you are in Fredericksburg, VA.
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Additional Information about Candlewood Suites Fredericksburg

Property: Candlewood Suites Fredericksburg
Address: 4821 Crossings Ct, Fredericksburg, VA 22407-2615
Phone Number:
Region: United States > Virginia > Fredericksburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #26 of 42 Hotels in Fredericksburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Candlewood Suites Fredericksburg 2.5*
Number of rooms: 88
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