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“Very Satisfied - Comfortable stay”

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Holiday Inn Express Hotel & Suites Fairbanks
Ranked #12 of 23 Hotels in Fairbanks
Los Angeles
Level 6 Contributor
121 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very Satisfied - Comfortable stay”
Reviewed 23 July 2014

I stayed here for a week with work and was very satisfied. I had just been in the Bethel, AK for the previous 8 days and comfort is far from the norm there. Fairbanks feels like NYC compared to Bethel. Regardless, this hotel was clean, well-appointed, friendly staff, laundry and fridge/microwave in room. Decent cable selection, too.

If I came for work I would stay here again. Hampton's across the street didn't look as busy for some reason but it's the other option.

Room Tip: There is construction going on right now so request a room facing the shopping center, not the road...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank underwaterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 25 July 2014
We are glad our team was able to make your stay great and that William went above and beyond for you during your stay. We look forward to seeing you again soon here in Fairbanks,
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249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Swedish first
  • Any
English first
Tok, Alaska, United States
Level 5 Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 July 2014

We bring our kids to town for their birthdays and love staying here. The rooms are always clean and wonderful. They even made sure to put us on the other side so we would get no construction noise without us asking. All staff are friendly and so nice check in has always been pleasant. The pool area is always clean and well cared for. Breakfast is delicious and there is something for everyone there. We even tried the exercise room and found it a really nice place for a quick work out. All in all this place deserves a ten not a 5.

Room Tip: We have stayed on all floors but the second floor is my favorite.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Cherish L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 17 July 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and our pool area Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our commitment to investing in our property will continue


Thank you again, and we look forward to seeing you on your next trip to Fairbanks Alaska

Andrew Farrer
General Manager
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Patagonia, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

A little pricey compared to other places in Fairbanks Alaska However, Andrew the Manager was very helpful and went out of his way to make us feel at home. They let me check in way before 3:00 and let my kids play in the pool after check out. The entire hotel was very clean and well kept. Breakfast was excellent Veda was top notch and made sure our breakfast was hot and ready when we walked in. She knew my kids names and what we liked with our coffee. Overall, I would definitely stay again. The only thing I would change is I wish they offered Shuttle Service that would include local attractions and airport area.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank robert a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 25 July 2014
Thank you for your review,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level 5 Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 9 July 2014

When arriving to the hotel I had to track down someone to check me in as there was no one behind the front desk. In reply to my request to check in, the clerk responded " I'm not sure we have anything available," a puzzling response as my office staff had made reservations with a credit card.

My room was clean and the bed was comfortable. Furniture was what one would expect for a hotel of this caliber.

Noise from the highway and adjacent rooms was annoying - I was awoken several times by footsteps above or doors slamming.

I would normally expect an inquiry as to my stay at check out, but no one seemed to care. A real shame, but seemingly par for the course in Fairbanks- An abundance of tourists makes for reduced service.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank 907REVIEWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 16 August 2014
Thank you for staying with us, and thank you for your feedback. I am extremely sorry to hear that so many things went wrong during your stay. I have shared your review with our team and we are addressing your concerns immediately.

Andrew Farrer
General Manager
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Terre Haute, Indiana
Level 2 Contributor
6 reviews
Reviewed 7 July 2014

A wonderful hotel. Clean, modern, all amenities. The breakfast was great. Climate control perfect. The breakfast coordinator (Vanna?) was fantastic...five star service, plus she went out of her way to respond to our every need. The night manager, William, was a wealth of information and highly efficient. This truly is a great hotel...new, spotlessly clean and comfortable.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wwdrummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 14 July 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service,

Andrew Farrer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Mississippi
Level 6 Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 July 2014

I flew in to Alaska around 11pm Saturday night, took a short taxi ride to this hotel and thankfully the guy at the front desk (on June 14th) was kind enough to automatically give us a 2pm check out the next day which was so nice of him. The comfort and cleanliness of the room was what I have come to expect from Holiday Inn Express - which I am very pleased with. I really liked the location. The next day I was able to walk to Wal-Mart, a sporting goods store, and several fast food restaurants very easily.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amandasprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 3 July 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our commitment to investing in our property will continue
Thank you again, and we look forward to seeing you on your next trip to Fairbanks Alaska
Best Regards,
Andrew Farrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Thomas, Canada
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 June 2014

The hotel is easy to get to.
Frances at the front check in was so helpful giving me assistance in locating a drug store and giving directions on how to get to attractions.
It is a pleasure when you meet such a kind person , Holiday Inn can be proud just having her promoting their hotel.
We will recommend this hotel if you are staying in Fairbanks.
Good breakfast staff and a good selection of food also.
Fairbanks is easy to drive around, moderate traffic

Room Tip: Choose a room on the parking lot side.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brm1545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review, 3 July 2014
Thank you for taking the time to write your review Holiday Inn Fairbanks, your comments are very much valued. We really appreciate your comments regarding our customer service!

Andrew Farrer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Fairbanks

Property: Holiday Inn Express Hotel & Suites Fairbanks
Address: 400 Merhar Ave, New Property, Fairbanks, AK 99701-3166
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Fairbanks
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fairbanks 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to the New Holiday Inn Express & Suites Fairbanks. The newest hotel addition to Fairbanks area. Ideally located the Holiday Inn Express and Suites Fairbanks is adjacent to dining shopping and entertainment.Guests of the Holiday Inn Express & Suites Fairbanks, will find this beautifully appointed, state of the art hotel to be well situated for visits to attractions such as Carlson Center, Historic Downtown Fairbanks, and the University of Alaska.Our business travelers will love our hotel s proximity to Boeing, and First National Bank of Alaska.We offer 114 luxuriously appointed guest rooms, including suites equipped with deluxe new bedding, Smart Bath Collection, granite counter tops, 32 flat panel multimedia televisions, and wired/wireless high-speed Internet access. This newly constructed hotel also features an indoor pool, whirlpool, exercise room, business center, and meeting room. Ask about our Free Airport Shuttle Service 24/7. The next time travel takes you to Fairbanks Alaska , Stay Smart at the Holiday Inn Express & Suites Fairbanks Alaska! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Fairbanks
Holiday Inn Express Fairbanks
Holiday Inn Express Hotel & Suites Fairbanks Alaska

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