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“Charge you smoking fee even if you don't smoke” 3 of 5 bubbles
Review of Regency Fairbanks Hotel

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Regency Fairbanks Hotel
Ranked #13 of 23 Hotels in Fairbanks
Eagle River, Alaska
2 reviews
“Charge you smoking fee even if you don't smoke”
3 of 5 bubbles Reviewed 8 April 2012

I had a jacuzzi room which was pretty cool. Overall the stay was pretty good. Although even if you put the card out that says make your room up as earlier as possible it doesn't work. Housekeeping doesn't seem to respond to those cards. Then upon check out they informed me I would be charged a smoking fee because the bellman smelled smoke outside our room. The funny thing was is I don't even smoke. Tried settling the dispute there to no avail. Had to call credit card company to dispute it. Still waiting for a response. The place smells old.

Room Tip: Jacuzzi room is a must.
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank twinklenose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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259 reviews from our community

Traveller rating
    51
    111
    62
    19
    16
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Fairbanks, Alaska
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 April 2012

I stayed 2 months; winter rate was a bargain. Very helpful staff. Good cleaning service. I asked for quiet room and it was. Furnishings are cheap and dated but serve the purpose. I would stay there again if in Fairbanks.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gardengirlPKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 9 January 2012

We took our mother to Fairbanks the Christmas of 2011 to fulfill her last bucket dream -- seeing the Aurora Borealis (Northern Lights). That we did see and on Christmas Eve, no less! We had booked the trip through Orbitz and the hotel was a package deal in combo with Alaska Airlines. We arrived the week before Christmas and were given a two queen room in the basement. The room was terrible and the beds had mattresses that must have been picked up from trash bins -- no lie. When we complained the general manager of the property admitted that he sells the crappy rooms to the discount travel sites (Orbitz, Travelocity, Expedia, etc...) but that for an extra $10 per day he put us up in a two bedroom suite on the second floor. The beds had pillow top mattresses and were very comfortable. The property GM was the only member of the hotel staff that was pleasant. The front desk staff would not even acknowledge you when coming or going through the lobby and to ask them for local advice or a hotel service it was like asking Leona Helmsley how her day was. The restaurant / bar in the basement does have pleasant staff; however, the food and drink prices are very high and the food was subpar. The maid service was horrible and during a 10 day stay there our room was only serviced/cleaned 7 times. All of the rooms have kitchenettes; however, the appliances are mediocre and dated and a deposit must be put down to obtain cooking ware, silverware, and dishes (all of which are of the cheapest quality) and don't expect the maids to wash your dishes. ALSO, beware -- even though the hotel has wireless service it is not secure and our Ipad, laptop and Iphones were hacked and we are still trying to get it all straightened out. The better bet would be to stay at the Westmark hotel just a block down 10th Street or one of the other hotels near the river.

Room Tip: Stay elsewhere or request a suite or a room with pillow top mattresses and for God's sake do n...
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  • Stayed December 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank drawknob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Fairbanks hotels

Fairbanks, Alaska
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 11 October 2011

This hotel is dated but not terrible. One of the amenities that I did like was the fact that it did have a kitchette which is such a cost saver. There is a restaurant and bar in the lower level of the building which served good food. In some rooms there are jacuzzi tubs. The hotel is centrally located near the downtown area. The downside is the hotel is very dated, the rooms are small, The restaurant was pretty spendy. The staff was not exceptionally polite just functional. The price was about $80/night during the low season. I would not want to pay much more during the high season.

Room Tip: You have to request a jacuzzi tub and I do not think that it is an extra cost.
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  • Stayed November 2010, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank reidie00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
144 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 17 September 2011

Staff could be friendlier (evening reception clerk, breakfast room hosts, shuttle drivers). Reception desk staff should speak more slowly when listing details. I was very disappointed to learn that the “free shuttle” is not available 6:00-8:00 a.m., because of a contract with the railroad – there are two vans but only one driver on duty. This is an older hotel, so expect a worn look and water-guzzling toilets and big whirlpool baths. The website lists room amenities as including a writing desk and chair, but they were not in my room – no desk or eating table. No sign of recycling being done or promoted. The breakfast offerings were below what I would expect, including many packaged items, and breakfast is served in the pub in the basement. The hotel is in a quiet location, and I slept well.

  • Stayed September 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LCNtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorktown, Virginia
Level Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed 15 September 2011

This place was probably great 30 years ago, but it is woefully out of date and tired. It's actually boarderline gross with the plush carpet and wood grain baseboard. The room was a good size and had a little kitcehette. I was only there for 4 hours and was glad it was a short trip.

  • Stayed July 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Bill_Alisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denali National Park and Preserve, Alaska
Level Contributor
120 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 14 September 2011

So, I was pleased with the Regency when I stayed there. It's an old hotel in Fairbanks. But they are taking care of it. The front desk lady was nice and the rooms were clean. It would not be my first choice in hotels, but Fairbanks is extremely expensive in the summer, so I went with them.
A few days after checkout, I saw that I had a charge of $60 on my CC. I called the hotel and they told me it was for missing towels. I took no towels. I took nothing from the room. Not even the free soaps. The front desk manager told me that they were missing and I was going to be charged. I attempted to contact the general manager and he never returned my calls. One woman told me 1 towel was missing, another person told me 3. Regardless, $60 for used low quality towels that I didn't take. C'mon.

  • Stayed September 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank trilobite01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regency Fairbanks Hotel

Property: Regency Fairbanks Hotel
Address: 95 10th Ave, Fairbanks, AK 99701-5072
Region: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 23 Hotels in Fairbanks
Price Range (Based on Average Rates): £
Hotel Class:3 star — Regency Fairbanks Hotel 3*
Number of rooms: 128
Official Description (provided by the hotel):
A small elegant property located in the downtown area of Fairbanks ... more   less 
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Also Known As:
Regency Fairbanks Hotel Alaska

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