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“Not great & not typical”

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Hampton Inn & Suites Fairbanks
Ranked #1 of 24 Hotels in Fairbanks
Certificate of Excellence
Reviewed 14 August 2014

Stayed here after spending four hard nights on the road. I stay at Hamptons about 20 times per year & was expecting a typical Hampton experience.

The room was clean & the bed was nice but that's where the good ends.

The hotel had been overbooked & was unable to honor my next nights stay. The breakfast was a disaster. They stopped making food before the scheduled end time, ran out of juice & the eating area was a disaster.

The front desk people were frazzled & rude & were flat out ignoring guests with legitimate needs.

There are dozens of places to stay in a Fairbanks...take your $239 elsewhere.

Stayed: August 2014, travelled as a couple
Thank ILoveYellowstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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469 - 475 of 736 reviews

Reviewed 11 August 2014

This was a typical Hampton Inn as far as comfort, but I was unpleasantly surprised that they did not have hot breakfast; especially since this Hampton was about 2-1/2 times more per night than Hamptons in the lower 48. They actually had a sign in the buffet area saying they hoped to offer hot breakfast soon.

I also returned back to the hotel around 3:30pm on the second day of my stay to find they had not cleaned my room. When I called downstairs, the attendant said they were running behind and did offer to send someone over.

There aren't too many choices in Fairbanks, so this may be the best they have to offer, but for my money, I'll try someplace else next time.

  • Stayed: July 2014, travelled on business
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Thank BusinessTripBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
540caseyt, General Manager at Hampton Inn & Suites Fairbanks, responded to this reviewResponded 13 August 2014

Thank you for staying with us at the Hampton Inn & Suites. I apologize for the problem you hexperienced with our breakfast. We do normally offer breakfast, both hot and cold, on a daily basis. The morning that you experienced our breakfast area we had an employee that did not show up for work and by the time we were able to get a replacement in and get the hot food prepared it was an hour later than our breakfast is normally out. I am extremely sorry about this unfortunate event.

We also clean rooms every day. We try to have all of our rooms cleaned and ready to go by 4pm daily. Most days it's earlier. I am sorry about any inconvenience this may have caused you.

Thank you again for your feedback. It is taken very seriously and we try to learn and improve based on all of the feedback we receive. I hope you will give us another shot to impress you the next time you are in town.

Sincerely,

Casey Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Excellent hotel in newer part of Fairbanks. Great amenities and restaurants across the street. If you're a beer drinker... amazing beer store a block away with things you can't find at any normal store. Compared to other complimentary breakfast this is was pretty good!!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Scott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

My wife and I travelled to Fairbanks to settle some business affairs. We booked our hotel at the last minute and were pleasantly surprised at how clean and comfortable the hotel was. We had such a good nights rest that we overslept but the very friendly and accomidating staff granted us a last minute late check out. Very quiet and comfortable stay.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Good, fairly new facility. Very pleased with the service in general. Room was exactly as expected from Hampton Inn. Breakfast was the same as everywhere - overall not that great! Price was pretty high, but it was Fairbanks, AK - although could have gotten a comparable room for a little less.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hampton
Thank Sheldon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

we stayed here 2 nights. the hotel is right across from a shopping center, with fast food restaurants, groceries, and all sorts of stores. very close to the airport. really cute, you can tell that it is well cared for, seemed quiete new. the staff was very very kind. even for breakfast we arrived a few minutes after closing and the attendant was kind enough to help us out, she stopped clearing the room so we could get breakfast (usually, when they see you coming ther rush even more and slam the door, so this was a nice little detail). we would stay here again, absolutely!

  • Stayed: July 2014, travelled with family
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Thank Lia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

The staff was wonderful, the rooms were big and comfortable, but trying to organize an event proved challenging due to management. There is a lot of noise from the road side--ask for the other side of the building.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
540caseyt, General Manager at Hampton Inn & Suites Fairbanks, responded to this reviewResponded 4 August 2014

Margaret,

Thank you for your review of your stay at our hotel. We always appreciate hearing from our guests. We strive to make event planning at our hotel effortless and we apologize for the inconvenience.

The management of the hotel worked with a different person setting up, contracting, and organizing this event. I did check with him after seeing this review and he was as confused as I was. He was quite pleased with the event overall and with the planning and set-up of the and event specifically.

Thank you again for staying with us. I do hope the next time you return to area you consider staying with us again.

Kind Regards,
Casey Thompson, General Manager

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Additional Information about Hampton Inn & Suites Fairbanks

Address: 433 Harold Bentley Ave, Fairbanks, AK 99701-3177
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Fairbanks
#1 Romantic Hotel in Fairbanks
Price Range: £81 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Fairbanks 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hampton Inn & Suites Fairbanks Hotel Fairbanks
Hampton Inn And Suites Fairbanks
Hampton Inn & Suites Fairbanks Alaska

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