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“Nice, newer hotel... Although some rooms hear lots of noise”

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Best Western Plus Chena River Lodge
Ranked #3 of 23 Hotels in Fairbanks
Certificate of Excellence
Anchorage, Alaska
Level 6 Contributor
170 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Nice, newer hotel... Although some rooms hear lots of noise”
Reviewed 28 March 2013

Room was nicely decorated, I actually liked the smell and products of toiletries, and breakfast was nice.
However my room was next to the fitness center and very close to the lobby, which made it loud at night. I was woken up multiple times at night....drunk people who loudly were asking at front desk where the elevator was, other people talking in lobby, etc. I fall asleep easily, so not an issue. But I really hope they discount rooms near lobby due to this.

The hanging light fixtures in eating area are well below head height, so people were hitting them as tried to manoeuvre in somewhat tight area.

Front desk staff were really helpful.

Room Tip: Room 108 is adjacent to fitness room and close to lobby. 109 is next to office center, but equally...
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  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cdnclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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English first
California
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 March 2013

Very affordable lodging in Fairbanks. Few minutes from the airport. Spacious rooms. Hotel offers free airport pick up and drop off. Hot breakfast everyday (but go early before all the food runs out). The front desk did overcharge our stay by accident, but as soon as I noticed they fixed it immediately. They also store your luggage. It was a great base for us to explore Fairbanks and watch the northern lights every night.

Stayed March 2013, travelled as a couple
Helpful?
2 Thank corgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juneau, Alaska
Level 2 Contributor
6 reviews
Reviewed 27 March 2013

Good breakfast, nice beds, helpful staff. Only problem was regulating the heat in the room. First night we about cooked, and second night were too cold. The thermostat was incomprehensible, even after calling the staff and asking for help. Finally got the temp right on the third day. Everything else was great. This was one of the few hotels that I researched that had plug-ins for your car in the winter. Although, if you get there too late in the evening, they might all be taken!

Room Tip: I had read reviews to ask for a room on the river side (away from the road) and away from the laundr...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKinney, Texas
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 March 2013

Good location, helpful staff, clean, good breakfast, and free WiFi. We were on a trip to see the Northern Lights and this hotel met our needs. Exactly what we needed and at a reasonable price. Next time in Fairbanks, we will stay at this property.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Houston, Texas
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 March 2013

This was the perfect place for our winter trip to see Fairbanks and adventure out to see the Northern Lights! The facility was great as usual! Thanks Marissa, Tiler and Shalanda! You all rock! Breakfasts were a treat...great variety and lots of good food! Room rate was outstanding!!! Thanks!!!

Room Tip: Book early if you want to see the Dog-Sled Races and/or the Northern Lights! You won't be disap...
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maywood, California
Level 5 Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 March 2013

After a bad start to staying there a week, it was comfortable. The first night I arrived about midnight, the door to the room I was assigned wouldn't open, so I was given another room. It was very cold with the fan blowing hard. I tried to call the front desk, but the phone wasn't working. After going down to the front desk, the clerk came up and fixed the heater. She couldn't get the phone to work either, so replaced it with another phone. Since the airline failed to transfer my suitcase in Seattle, it was delivered to the hotel later. I asked the clerk to call me when it came. She didn't. I didn't find out about it until about 5 a.m. Also, housekeeping never picked up a pamphlet that fell on the floor under the table, I know, minor details. Big walk-in shower, no tub. I was in a quiet room on the third floor. Not so quiet on the second floor in rooms where my friends stayed. The free breakfast was juices, cereals and delicious DIY waffles. Sometimes they vary the waffles and have regular ones or chocolate, chocolate chip or blueberry. Nice way to start the day. Also, there was a lot of confusion over payment of the room. I would advise taking any documentation of reservations and any payment. Others in our group had issues with the room reservations, too. This place is conveniently located kitty-corner to Fred Meyer's store for food and clothing.

Room Tip: Third floor rooms are more quiet.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healy
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 March 2013

We've stayed at the Chena River Lodge quite a bit and like it a lot. The staff is pleasent and efficient. They pay for a cab to the airport.
The rooms are fresh and clean and roomy. The king rooms have a nice walk-in tile shower. Beds are soft and comfy. Rooms along the back face woods and are quieter. The breakfast is excellent with real eggs, bacon, bread, waffles etc. The wi-fi is included and works well. Flat screen tv with HBO, microwave and fridge make the room more useful.

Couple problems though. The heater is somewhat complicated to use and noisy. Even if you turn it all the way OFF it still comes on every so often for just a few seconds and may wake you up.
They really should do something more about the ice buildup on the sidewalks- especially the side door. It is very slick and dangerous so safer to use the main lobby door which has an outside roof.

Room Tip: Rooms in back third floor on ends away from elevator are quietest. Rooms along front have some sunn...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Chena River Lodge

Property: Best Western Plus Chena River Lodge
Address: 1255 Tvsa Way, Fairbanks, AK 99709-4678
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Fairbanks
#2 Romantic Hotel in Fairbanks
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Chena River Lodge 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
Best Western Plus Chena River Lodge Fairbanks, Alaska

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