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“Understaffed; Did Not Acknowledge Reservations”

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BEST WESTERN PLUS Chena River Lodge
Ranked #3 of 23 Hotels in Fairbanks
Certificate of Excellence
Colorado Springs
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Understaffed; Did Not Acknowledge Reservations”
2 of 5 bubbles Reviewed 17 August 2013

This lodge is in trouble. One gal managed everything at night from the front desk to housekeeping. Reserved a King Room over 6 months in advance and tried to make me accept a room with 2 Queens. Asked for additional luggage rack - had no extras. Smallest room I've stayed at in years! Needs some management attention.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SonderOffizier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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742 reviews from our community

Traveller rating
    377
    256
    68
    29
    12
See reviews for
193
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113
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

My husband and i stayed at the Best Western Chena River in Fairbanks for 5 nights in August of 2013. We enjoyed our stay and would stay there again.

Pros: Location is right near airport, on the river, across the street from Fred Meyer and near the main freeways. Could not be a better location. Rooms (we had two) were clean and the shower was huge and tiled. Shower could use a shelf of some sort but has shampoo, conditioner and bath gel in containers on the wall. A lot of people, though, like to use their own products and it is awkward to have to put them on the floor. Toilet/shower needs its own small garbage can.
Free breakfast (see comments below) saves money. Staff go out of their way to be helpful, MANY kudos for helping us arrange for my daughter to share a room with us by switching to a double queen from our original king. There are several clothes washers and dryers which also were much appreciated ($3 per use for each).

Cons: Really the only negative that we experienced was the breakfast. There is not enough room/too few tables and frankly, the eggs/bacon were not good. Over-cooked and greasy. Waffles and cereal were OK. perhaps the fact that we had stayed at another chain in Anchorage that had a made-to-order omelette station for their free breakfast made us compare your breakfast unfavorably.

But we would still stay at the BW again because the pros vastly outweighed any cons! Thank you for our stay!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katiekono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evans, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

Excellent value, free shuttle to and from airport whenever you need it they provide a taxi free of charge. Just call the hotel when you arrive in Fairbanks and a taxi will show up in 5 to 10 minutes. Breakfast fulfills all your wants...........sweets, eggs, bacon, yogurt, good coffee and freshly made waffles. Staff is very helpful.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank daydreamingdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 August 2013

The location was close by the airport. The staff welcomed us with a smile and check-in was easy. The room was clean and everything in it's place. Breakfast was complimentary and the service was excellent.
Needed to print something and the front desk was very accommodating

Room Tip: No restaurant, but breakfast buffet.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveB2813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbanks, United States
1 review
5 of 5 bubbles Reviewed 2 August 2013

my job, is very tiresome it like just drains all you have, and being alone with just yourself with no one interruping your space brings back my will to go out and do my work again. the guiet zone, all the room to myself, except for the planes.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2013

Pretty simple... Very clean very comfortable bed walk in shower fridge in room everything worked smelled nice and clean EVERYWHERE helpful staff wasn't the Four Seasons but for goodness sake you couldn't ask for anything more. Will stay here again for sure easy access close to airport nice woods and the river right out my window.

Room Tip: Get one with the river out your window
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hozelovr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hulst, the Netherlands
Level Contributor
65 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 30 July 2013

We spent two nights in the BW Chena River Lodge in Fairbanks in the end of may. The hotel is well kept, rather new, clean and located near the airport and shops, Pioneer Park, couple of blocks away, city center a bit further. Airport Way is very busy, but you won't hear any traffic noise in your room, only an incidentel plane coming over. Rooms are quite large, with airco, fridge and microwave. Nicely decorated in earthly colors. Beds are comfy, bathroom, not large but accommodating. Staff was friendly and helpful. Breakfast is standard and breakfast-room can be crowded at times. Had a pleasant stay.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank megnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Chena River Lodge

Property: BEST WESTERN PLUS Chena River Lodge
Address: 1255 TVSA Way, Fairbanks, AK 99706
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Fairbanks
#2 Family Hotel in Fairbanks
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Chena River Lodge 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
BEST WESTERN PLUS Chena River Lodge Fairbanks, Alaska

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