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“Great Place” 5 of 5 bubbles
Review of BEST WESTERN PLUS Chena River Lodge

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BEST WESTERN PLUS Chena River Lodge
Ranked #3 of 23 Hotels in Fairbanks
Certificate of Excellence
Battle Ground, United States
Level Contributor
3 reviews
“Great Place”
5 of 5 bubbles Reviewed 18 March 2014

I've stayed here many times and have had all pretty good experiences. It's very clean, breakfast is good. Only had one small issue with noise. It's close to the airport, and some shopping. A taxi cab is very cheap to get around. Nice to have a sandwich shop/coffee stand next door as well.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tyler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Front Office Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review, 1 May 2014
Thank you for making us your top hotel choice when you come to Fairbanks. As a manager, I am happy to hear we have always delivered consistent, quality service. I am sorry about the issue with noise; we are always happy to move our guests if they have any problems with their room. We look forward to serving you in the future.

Mary
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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738 reviews from our community

Traveller rating
    375
    254
    68
    29
    12
See reviews for
191
269
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113
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

This hotel is in a very convenient location, not too far from the airport and close to the supermarket. The staffs are very nice. They go all the way to help the tourists. Hotel room is clean, nice, and quiet. Breakfast is very delicious. The transportation to and from the airport is free.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Front Office Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review, 1 May 2014
Thank you for the positive feedback. We definitely take pride in our cleanliness and customer service. I hope you will choose our facility for future visits.

Mary
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

Stayed four nights in March with main purpose if trip seeing the Northern Lights. Hotel was convenient to airport and had contract with cab company so ride to and from airport was covered by hotel. Fred Meyers grocery store was across the street and we were able to get hand/foot warmers, flashlight, food, snow discs, etc. Everything was a fairly convenient cab ride to include the international ice carving competition, dog sledding, a cool sled hill at university of AK Fairbanks, as well as UAKF museum. One downside was there were no restaurants conveniently located but if you had a car this would not be an issue. After cabbing to everything it was not feasible to cab to restaurants, too. Within a relatively easy walk was Taco Bell, Subway, Brewsters, and a pizza place. There was also the Alaska bowl company across the street which sold nice handmade birch bowls - good souvenir. The hotel was clean althought I did find a hair on my sheets. Always a turn off. Initially, we thought our fridge didn't work and the front desk person indicated she would call her supervisor and notify me of the results. We never heard from her again. The shampoo, conditioner dispensers in shower were empty upon arrival. We opted not to have room cleaned and staff was very good about exchanging towels and providing more soap. Cleaning staff allowed us to borrow their vacuum to reseal our vacuum seal bags that our clothes were stored in. Front desk staff was good about calling taxis for us. It would be a nice touch if the hotel would consider extending breakfast hours or make a limited offering (fruit, yogurt, cereal, bagel) since northern lights 'lookers' are out from 10pm until approximately 4am and are sleeping through breakfast from 6-9am. All in all, not a bad place to stay and I would go back if ever in Fairbanks chasing those elusive lights.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kelynn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review, 15 March 2014
Sounds like you had a great time sightseeing while you where here. I like your suggestion about extending our breakfast hours with limited items; in the future I think we will definitely use it. We appreciate you staying with us and giving us a extensive review. It is always good to know specifics.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pokolbin, Australia
Level Contributor
192 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 13 March 2014 via mobile

I found this hotel fantastic. Breakfast buffet, coffee in room, laundry facilities(small charge), business centre, wifi, small health gym...all free for guests to use. The staff were outstanding, they couldn't do enough to help you. They were better than the visitor's centre. They even woke you up if the Aurura presented itself. We didn't have a car and did find this location a problem to get around. So we hired a car and could not have been happier. Far exceeded our expectations.

Stayed March 2014, travelled as a couple
Helpful?
Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Front Office Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review, 1 May 2014
I always like to hear that we exceeded expectations. Customer service is our number one priority and your comment about us being better than the Visitor's Center made me smile. Thank you for staying with us.

Mary
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Lake, Alaska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

We came to Fairbanks for the Ice Sculptures and the hot springs. Location was far from downtown, but a good value for the clean accommodations, large bath with amenities, and many options for breakfast. Very satisfied.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 March 2014

I will never stay at this hotel again. The staff was not bad for the most part. Quality of food in the morning was the poor at best. Found to be sleepless if on the front side of hotel. Room smelled..

Room Tip: choose a room on the back side of the hotel.
See more room tips
  • Stayed February 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

We were based here for our four-night stay in Fairbanks with no car. Good showers, beds pretty comfy with lots of pillows. Staff, esp. Jackie at breakfast, were very friendly and helpful. Breakfast, included with the room price, had many more options than usual: omelets, waffles, oatmeal, fruit, yogurt as well as breads and cereals.
We learned we could walk across the street to Fred Meyers grocery and catch the bus to most places, which was part of the adventure and very affordable. Taxis were quick to show up when called from the hotel, so we used those as well.

Green Features: Great system of notifying staff about the need for full cleaning, towel replenishment, trash empty8ing only or no service. A door hanger lets guests choose the level of service they wish.
  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MJWaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Chena River Lodge

Property: BEST WESTERN PLUS Chena River Lodge
Address: 1255 TVSA Way, Fairbanks, AK 99706
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Fairbanks
#2 Romantic Hotel in Fairbanks
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Chena River Lodge 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
BEST WESTERN PLUS Chena River Lodge Fairbanks, Alaska

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