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“Best Western plus Chena River Lodge”

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Best Western Plus Chena River Lodge
Ranked #7 of 24 Hotels in Fairbanks
Certificate of Excellence
Reviewed 23 June 2014

Very nice overall easy check in nice breakfast and easy to get to places close by. Staff are very friendly and helpful and the rooms are clean and tidy. It has a business center so you can stay in touch with family.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Sian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 - 443 of 794 reviews

Reviewed 21 June 2014

A chain hotel with reliable cleanliness and better than average breakfast. Exceptionally helpful and friendly staff. Location ideal if doing business at the University. Can walk to various dining places and across the street from a major shopping area. If you sleep lightly you may want to bring earplugs - near the airport.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

I sincerely appreciate hotel housekeeping staff ! Before our trip began, I spent many hours creating handmade thank you gift bags to leave each morning for our room housekeeper. I added a thank you note on the front of each bag that included colorful ribbon. I enclosed $5 inside each gift bag and clipped the bag to a pillow on the bed with a decorated wooden clothespin. On the morning of 6/19/14 I went to get a gift bag out and discovered all 9 remaining gift bags with money inside were gone. The bags had been stolen. Whoever took them rummaged through my backpack that was sitting with other luggage in our room. We reported this to the front desk and spoke with the housekeeping manager (Andrea). We returned to our room around 8 pm on 6/19/14 to find about $3 in coins that had been left on the microwave cabinet was missing. This too was reported to the front desk. The hotel manager, Shalanda Rosemond, was not on site so we asked the front desk employee to contact her to request that she return to the hotel to speak with us. Ms. Rosemond called at 8:45 pm and said to file a police report. We received no assurance from her that she would look into the matter or follow up with us. The total amount of money was small (about $48) but there was an obvious theft of money from our room. Management did not seem too concerned. Think twice before choosing to stay at this hotel.

Room Tip: The thefts occurred in room 117.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Terriberry54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

It may be because it rained much of my trip in Fairbanks during the early part of May (including the occasional snow shower) that somehow made the town seem pretty bleak. Unfortunately, this Best Western didn't do much to alleviate the dreariness. Although the staff was very nice and helpful, the front entrance is really boring and seemed shabby. The room was clean and comfortable, but pretty dark. On the good side, it did have a refrigerator and microwave and the hotel is within walking distance of the Fred Meyer. The room wasn't all that clean -- housekeeping could have done a better job. Although breakfast came with the room, it didn't have much to offer in the way of healthy choices. The fruit was pretty old, everything else was packaged and full of processed carbs and fats. I couldn't eat there, on the other hand finding fast food that wasn't loaded with carbs and fats in Fairbanks is difficult (lots of KFC, McDs, Pizza Hut,...) But the staff was very cheerful and friendly. So nice to talk to -- just don't eat there.

I think if I had just been there a few days longer, I would have seen the birch turning light green, instead of just sticks.. Fairbanks is much, much prettier in the Spring and Fall.

Room Tip: I was on an upper floor which was very quiet, but there are no views from any of the rooms, so it re...
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  • Stayed: May 2014, travelled on business
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Thank NeedsNEscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

Excellent hotel. Great staff and ambience. Hotel accommodation was tops. Service was A+. Arrived on an early flight and trying to settle us in before check in time, wasn't a huge problem. Young man at counter was unflustered and helpful. Grateful for that as we had flown direct from Hawaii and were tired.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Raewyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

The staff was friendly and accommodating to assist in our late arrival. The room was warm and had a spacious shower. I recommend this lodge and would stay again in the future should I return to Fairbanks.

  • Stayed: May 2014, travelled with friends
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Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

I planned a very special surprise for my 9 yr old grand daughter birthday.. Special trip.. Room was ok. Coffee maker was dirty.. Breakfast was not so good.. This Bestwestern needs REALLY needs new waffle makers. They were not editable .. Omelet was not good . Nice employee tried , but I don't think she really knew what she was doing. Most importantly the taxi company Best Western uses for "free shuttle" was unsafe , seat belts did not work. SUV was filthy .. Smelled awful. I took other taxis while in Fairbanks they were fine. You may want to contact a different company. Staff was. VERY nice. & helpful. Felt bad the clerk was having to mop floors when we needed assistance she stopped, big that was awkward

Room Tip: Higher floor quieter
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  • Stayed: May 2014, travelled with family
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1  Thank Kristy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Chena River Lodge

Address: 1255 Tvsa Way, Fairbanks, AK 99709-4678
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Fairbanks
#2 Family Hotel in Fairbanks
Price Range: £51 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Chena River Lodge 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
Best Western Plus Chena River Lodge Fairbanks, Alaska

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