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“Excellent hotel”

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Best Western Plus Chena River Lodge
Ranked #4 of 23 Hotels in Fairbanks
Certificate of Excellence
California
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent hotel”
Reviewed 20 May 2010

We thoroughly enjoyed our stay at this Best Western. This hotel is an asset to the chain. New and stylish, clean and comfortable. The beds were great, the breakfast was satisfying. The front desk and housekeeping staff were very friendly.

If you do laundry be prepared to pay $3 to use the machines and $2 for one load's worth of soap from the front desk. We used the workout room and found it adequate with towels and water provided. Coffee is always on down in the breakfast area. Rooms are large. The wifi worked great and there is a computer downstairs for guest use if you don't have a laptop, most of the time I found that this computer was in use.

Tip: My opinion is that the best part of the hotel to stay if you DON'T have kids with you is the center of the 2nd floor, there is a great little lounge area up there that overlooks the front door and is perfect for reading a book.

If we go back to Fairbanks we will look to stay at this hotel again. I recommend.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveMyAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern C, Front Office Manager at Best Western Plus Chena River Lodge, responded to this review, 24 May 2017
Dear Valued Guest,
We are so glad you chose to stay with us as well as enjoyed your stay here. We look forward to serving you again in the future!
Best Regards,
Kristen Koch
Front Desk Manager
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768 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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English first
Central Oregon
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2010

The staff here was very friendly and helpful, the television was large, and the location was very near to the airport. Great free wifi. The parking lot had places to plug in the cord extending from the nose of my rental car. I say "mostly clean" because there were some nasty stains on the shower curtain and the room had that, "well, I got rid of the top layer of dirt" look that my mother used in her own cleaning. The breakfast was pretty good for an American hotel: eggs and sausage, sweet rolls, various kinds of cereal. There is a large mall with a Fred Meyer's nearby. I'm a fan of Best Western and this was almost up to the best of the Best.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EpicureSlug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review, 24 May 2017
Dear Valued Guest,
Thank you for staying with us as well as writing us a review. We work hard to put our guests first and I will personally be looking into the cleanliness level at our hotel. We pride ourselves on a very clean environment. We do hope to serve you again.
Best Regards,
Kristen Koch
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2010

I can't say enough good for this Best Western hotel. When I stay at chain hotels, I don't expect much. This experience proved the exception to the rule. This hotel is a little bit out of the way for those without a car -- though a colleague drove me to the university, downtown, and surrounding areas -- not a good location if you depend on walking. The HVAC control is perfect -- very important when the outside temp in March hoovers around zero, but the rooms were never stuffy, overheated or too cold. Staff was delightful, and they provide shuttle service to and from the airport

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NancyCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern C, Manager at Best Western Plus Chena River Lodge, responded to this review, 24 May 2017
Dear Valued Guest,
We are so happy you chose to stay with us and enjoyed your stay! We hope to see you in the future.
Best Regards,
Kristen Koch
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
calliesingh
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2010

Second time to Alaska, brand new hotel, big rooms comfortable beds. I will definitely stay here again. Customer Service was great. I am in the hospitatily business and was impressed with the quality of the rooms and the price point.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank calliesingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Assistant General Manager at Best Western Plus Chena River Lodge, responded to this review, 6 February 2010
Thank you for your comments regarding your stay at with us. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I have passed on your comments to the staff member. We look forward to serving you again the next time you are in Fairbanks.
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Sassenheim, The Netherlands
Level 4 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2009

booked this hotel for the good price. found out this hotel was new, with large rooms, very good beds and a large bathroom with a shower, no bath, liked the shower.
the included breakfast is "continental". for us more than enough. there are not many tables to sit by, but so we did meet fellow travellers. When we asked for a good restaurant in the neighbourhood they offer us to bring us and pick us up again.

  • Stayed September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aspotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Assistant General Manager at Best Western Plus Chena River Lodge, responded to this review, 6 February 2010
I want to thank you for using our facilities. We are delighted that you found your stay so pleasant.

I have passed on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.
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home
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2009

way nice, new
flat screen, with hbo, very fast wireless, air conditioning
the beds are way comfy and soft
great shower
right across the street from freddies and safeway, taco bell too and quiznos

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rob28369d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Assistant General Manager at Best Western Plus Chena River Lodge, responded to this review, 6 February 2010
Thank you for taking the time out of your schedule to write such a complimentary review.

Thank you for your kind comments regardnig our staff and service to you at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wasington state
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2009

New hotel, very nice, clean rooms, comfortable beds. Very noisy, seems that the room doors slam shut when let go and you can hear every door close. The breakfast is nothing special, but it's food

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hank71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChenaRivergm, Assistant General Manager at Best Western Plus Chena River Lodge, responded to this review, 6 February 2010
Thank you for taking the time to write about your visit at the Best Western Chena River Lodge.

Your cooment on our performance were most generous and shall be passed on to the staff members. It is always gratifying to know that our efforts are effective and appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Chena River Lodge

Property: Best Western Plus Chena River Lodge
Address: 1255 Tvsa Way, Fairbanks, AK 99709-4678
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Fairbanks
#2 Family Hotel in Fairbanks
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Chena River Lodge 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
Best Western Plus Chena River Lodge Fairbanks, Alaska

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