This is the 6th time I have stayed here this year. This time it was room 327 with the basic features of all Springhill Suites. Breakfast very good, actually an improvement in food quality compared to Springhill Suites in the lower 48. But it is the staff that make this hotel what it is. James Burley in particular went out of his way to help with a number of issues including paying for a taxi to pick up and return guests when the hotel shuttle was down. Also on Thanksgiving paying for a taxi to take guests to nearby restaurants in sub zero weather. This is unheard of for any hotel I have stayed at.
The hotel has a pickup and return service to the Fairbanks airport and it is free of charge. Sometimes there is only one person at the front desk and that can lead to a backup during peak check in periods. However, this time there was no such issue. The internet computers in the lobby work extremely well, unlike those in other Marriott properties. Maybe Marriott can get its act together to solve what seems to be a generic issue---how to get reliable hotel computers so guests will want to use them, rather than be turned off by poor service providers.
I strongly recommend staying at this hotel.
- Official Description (provided by the hotel):
- Come stay in downtown Fairbanks next to the Chena River. Featuring separate areas for sleeping, eating and working, SpringHill Suites provides guests with a microwave, mini-fridge, desk and pull-out sofa bed. Enjoy complimentary continental breakfast buffet and airport shuttle, as well as pool, whirlpool, exercise room and wireless. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites Fairbanks Hotel Fairbanks
- Fairbanks Springhill Suites
- SpringHill Suites Fairbanks Alaska