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“Older hotel but good express breakfast”

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SpringHill Suites by Marriott Fairbanks
Ranked #6 of 23 Hotels in Fairbanks
Certificate of Excellence
Reviewed 25 March 2014

The hotel room was clean but certainly you could tell it was built and fashioned in the 70's. We really liked the express breakfast that was included with the stay - they had a lot of options, my favourite was the homemade oatmeal they had because of the different toppings you could add to it. The price was really reasonable too but I'm not sure if we would stay their again because my husband didn't like being right downtown. Although, if you are one that likes the downtown feel I would certainly recommend this clean and reasonably priced hotel.

  • Stayed: March 2014, travelled as a couple
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Thank Riverdaleraven75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMS-Lodging, Manager at SpringHill Suites by Marriott Fairbanks, responded to this reviewResponded 3 April 2014

Hello Riverdaleraven75,
Thank you for your review! Our hotel does sport the latest look of all Marriott SpringHill Suites. I'm glad you enjoyed the breakfast - the oatmeal with all its selections is one of my favorites too. Our hotel is located downtown as you mentioned. Did you know we also have shuttle service to many other areas of town for your use during your stay? We do wish to see you back and hope our amenities and service will entice you to come stay with us again!
Warmest Regards,
Jeannette Duenow
Vice President/Lodging NMS

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310 - 316 of 570 reviews

Reviewed 24 March 2014

This was our four some medical school reunion at Alaska. The rooms were truly spacious, clean with a large bathroom, a small kitchenette with a microwave and fridge, along with a sitting room. Staff was very friendly and helpful. There was a complimentary breakfast which had a good variety and very delicious. A small coffee shop and a small retail store in the lobby. Hotel centrally placed next to the Ice museum which is worth a visit.. There was free airport drop. This place is value for money

Room Tip: ALL THE ROOMS were equally good
  • Stayed: August 2013, travelled with friends
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Thank yasmin279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

The SpringIHill Suites is a great place to stay in Fairbanks. It is located near most of the restaurants that one can walk to (though we didn't see many people walking in Fairbanks in mid March). Across the street from Big Ray's, a great supply story.

Rooms were very big with nice "desk" areas; I loved the laundry. Breakfast was ok. Hotel front desk staff was very friendly, but in some cases seemed clueless as to how to do things. We agreed to move hotels (for a free night) because they were overbooked, but working out the details of this took several visits to the front desk, one after we had moved 10+ blocks away. Though this was annoying, the staff was very gracious and apologetic.

Best thing about this hotel: Free shuttle service. We took advantage of this from the airport, to Ice Sculpture Competition, to Antique Car Museum, to movie theater complex. It was efficient and timely. After we left the Springhill Suites, in one day we spent over $50.00 in taxis. Ouch.

Room Tip: Ask to be on the north side; south side faces street of bars open late. Higher floors better for sam...
  • Stayed: March 2014, travelled as a couple
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Thank Eclipsegroupie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

The rooms were clean and awesome. Missed breakfast because of work. The check-in process and front desk issues made for a less than pleasurable trip. My credit card was over authorized and getting the holds released was a nightmare. There were several holds for varying amounts. I spoke with both the General Manager and the Front Office Supervisor, they couldn't tell me how the amounts were calculated. They agreed to release the holds, but they never followed thru with releasing them. I eventually called marriott customer care and then the hotel contacted me.

I gave the hotel 5 days to fix the issue before escalating to customer care and writing this review. Had they had fixed the issue right away I would be rating 4.5 stars.

Stayed: March 2014, travelled on business
Thank AkBullzeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMS-Lodging, Manager at SpringHill Suites by Marriott Fairbanks, responded to this reviewResponded 20 March 2014

Dear AKBullzeye,
Thank you for sharing your experience with us. I am happy you were very pleased with the rooms. Our housekeeping staff does do an awesome job! However, I am very sorry you were not pleased with the service our front desk provided you. I can appreciate how frustrating this was for you. I will work with our staff to determine where the follow through process broke down to ensure we are taking care of our guests. Again, I appreciate your feedback!

Jeannette Duenow
Vice President Operations, NMS Lodging

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Reviewed 13 March 2014

We just returned after a 5 nite stay. Check in during late afternoon hours quick and efficient by James. Shuttle driver, Elizabeth, from the airport very friendly and helpful. Had requested top floor but are not Marriott elite status, but had room on 5th floor facing the river...great view. Room was very quiet all nights even given the fact the hotel was totally booked 4 of the 5 nights (we noted lots of families with hockey playing kids and a couple of Asian tour groups). Room was very clean, spacious, good shower head/height for my 6' 4" husband. Beds comfy. Kitchenette great for leftovers and extra snacks/beverages. Free breakfast bar had typical Marriott hotel choices but was cleaned, frequently restocked and hot foods hot. Internet worked well for my Ipad in our room.

Room Tip: Request high floor, Chena River side facing
  • Stayed: March 2014, travelled as a couple
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Thank Griffith85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

Springhill is a great place to stay because of the location. Right on the Chena River and close to downtown stores and the visitor center. The rooms are large but have a strange configuration that does not provide much usable space. There is a full breakfast and lots of seating. This is a great part of the stay. The pool and hot tub are alos first class and suprising for Fairbanks.

The only downside is a consistently malfunctioning key control for the elevator. This stupid thing has failed on all three of our visits. They need to fix it or bypass it as walking up the stairs with luggage is awful!

Room Tip: Get a room on a top floor facing the river.
  • Stayed: February 2014, travelled with friends
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Thank tchrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

We stayed at the Springhil Suites Fairbanks both before and after our trip to the Chena Hot Springs Resort. It was very clean and comfortable. The rooms are spacious, too, and well laid out. After Chena this hotel felt like The Ritz. The staff was helpful and the shuttle service invaluable. They even paid for our taxi when the shuttle was unavailable.

  • Stayed: February 2014, travelled with friends
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Thank RoamerLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Fairbanks

Address: 575 1st Avenue, Fairbanks, AK 99701
Region: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Fairbanks
Price Range: £85 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Fairbanks 3*
Number of rooms: 140
Official Description (provided by the hotel):
Come stay at SpringHill Suites by Marriott Fairbanks, an all-suite hotel in downtown Fairbanks, Alaska located next to the Chena River. Our accommodations feature separate areas for sleeping, eating and working, and they provide guests with a microwave, mini-fridge, desk and pull-out sofa bed. Enjoy complimentary continental breakfast buffet and airport shuttle, as well as pool, whirlpool, exercise room and wireless. ... more   less 
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Also Known As:
Springhill Suites Fairbanks Hotel Fairbanks
Fairbanks Springhill Suites
SpringHill Suites By Marriott Fairbanks Alaska

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