Somewhere in the frenzy of late season Princess Cruise business, this hotel lost it's humanity. I'm not a travel agent or tour organizer but I'd booked about 70 people into the hotel for three nights - clearly small potatoes to this property. The rooms are nothing special, the walk to the rooms provided more of a workout than a lot of our group really wanted, the food was so-so and the dining areas large and noisy everytime we went. There was a large patio outdoors but it needs staff (never saw a server anywhere although it has a bar) and some heat lamps. The transportation/tour people are at a desk in one foyer; the hotel staff have their own desk. On many occassions one told us they didn't know the answer to our questions and sent us to the other only to get referred back. Neither team was in a good mood at any time I visited and on one notable occasion the hotel staff became outright rude when I queried something. There was a perfectly good hotel adjacent with lower prices and very nice folks (I had to put up a couple of folks there because Princess couldn't accommodate them) so if I had it to do over, I'd go there or somewhere else.
The hotel did come through on bus services although they showed no interest in our issues when I tried to work out a plan about a month ahead - and then acted like they had no record of us when I was doing my last minute coordination. It was just plain hard work trying to get anyone's attention at this resort.
- Also Known As:
- Fairbanks Princess Riverside Hotel Fairbanks
- Fairbanks Princess Riverside Lodge Alaska