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“great place to stay”

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Pike's Waterfront Lodge
Ranked #2 of 24 Hotels in Fairbanks
Certificate of Excellence
GreenLeadersSilver level
Reviewed 20 June 2013

Great end to a land tour. Rooms were very comforatable and clean. the staff is faboulous, and their chef is wonderful. the grounds are very clean and well maintained. there are an abundance of things to do at the resort. special thanks go out to Patty the GM, she let us borrow some big towels for our day trip to the Chena Hot Springs. Christena is the asst GM, and she was also extremely helpful and knowlegeable about the area and things to do.

i would highly recommend this lodge to anyone!!!

  • Stayed: June 2013, travelled on business
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1  Thank Vacaqueen04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLHAlaska, Director of Sales at Pike's Waterfront Lodge, responded to this reviewResponded 24 June 2013

Thanks for writing that you enjoyed your stay and for mentioning our tireless General Manager and Assistant General Manager who probably don't get noticed for great service as much as they should be.
Cheers!
Deborah

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Reviewed 20 June 2013

We arrived by train and took the hotel's shuttle to the hotel. There was miscommunication with the shuttle picking us up and we had to wait quite a while at the depot. When we arrived at the hotel the restaurant next door was getting ready to close but the lounge was still open until midnight - not entirely sure where one of those entities stopped and the other began, but we were fine sitting outside on the patio having late dinner and some adult beverages.

The hotel staff was very friendly and nice, we had lovely visits with Judy at the front desk/gift shop as well as with everyone at the front desk we encountered. The reader board when we were there boasted this was the friendliest resort in Fairbanks and other than the shuttle drivers I was pretty convinced.

We were able to take the shuttle from the hotel to the east ramp of the airport for a private sightseeing flight and then back; and then also to the regular terminal to catch our flight the next morning. It was unfortunate we were unable to reserve the shuttle, you just go to the lobby when you are ready and then wait for the driver to be ready - so if you have an appointment or a check in time be sure to leave adequate time!

I loved the quirky nature of the resort - free rock throwing? Perfect! A single hole putting green along the river? Nice! Outdoor billiards? Looks like fun! We were blessed with great weather and lots of sun in late May and really enjoyed the details. There was also an aromatherapy steam room on the second floor and I'm quite tempted to come back during the winter/aurora time when it would feel wonderful - with temps in the 80s it just wasn't as appealing. I would consider staying here if we return - if I was planning to see more of Fairbanks I'd try to rent a car though.

  • Stayed: May 2013, travelled as a couple
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Thank mmeoww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLHAlaska, Director of Sales at Pike's Waterfront Lodge, responded to this reviewResponded 24 June 2013

Thanks for writing us about how much you enjoyed staying with us. We are sorry about the shuttle confusion and recently changed our procedures. We have scheduled Railroad and Riverboat shuttle, airport pickup on request, and downtown shuttles on the hour and half hour. We have experienced an unprecedented demand for shuttle service this summer on Monday and Tuesdays. I do agree with you that if there are many places you want to go, renting a car is most practical and parking is free at Pike's.
Thanks again,
Deborah

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Reviewed 11 June 2013

Pros: coffee in room is good. Water pressure good. Nice workout room. Great TV and toiletries. Close to airport.

Cons: For $200 a night, you'd think breakfast would be included (it was $18 pp). Workout room was 85 degrees, so could not use it. Bed slightly saggy. Far from downtown/places to eat (but downtown isn't that nice....so....). Chipped paint in shower.

Stayed: May 2013, travelled as a couple
Thank LWLinCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLHAlaska, Director of Sales at Pike's Waterfront Lodge, responded to this reviewResponded 18 June 2013

Thanks for taking the time to review us. Regarding breakfast, we endeavor to clearly communicate when breakfast is included and when it is not. I am at a loss on how to respond that you think that breakfast should be included since with your room rate it was not. We do have specials that do include breakfast or, as you mentioned, you can buy breakfast for an additional charge. As part of your room rate, we do include wireless internet and access to a workout room as well as refrigerators and microwaves in each room. Additionally, in the summer, we include free putting on our putting green and bocce ball. Alaskans, on check in, receive a free token for an ice cream cone.
We do hope that you come back in the winter when breakfast is included in your room rate!
Deborah

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Reviewed 11 June 2013

Months before starting our trip, we reserved a room on the 3rd floor, facing the river, in the main lodge building. We were told that this was the best room location to see the aurora. When we arrived, we were informed that our room selection had not been reserved for us. Instead, we were placed in a log cabin separate from the main building, but along the river. What we realized was that the main building is mainly for cruise-line tourists, so we had been bumped. When you travel apart from a tour group, this can happen because you don't have the financial leverage to get what you request.

As it turned out, the cabin was actually better. It was quiet, had all of the amenities and was $50 per night less. The bump worked out well for us.

Public buses stop at the busstop at the road on a published schedule. However, the buses at this location are not frequent enough to be practical. We decided to rent a car for a couple days, which gave us all the freedom we needed to see everything in the Fairbanks area that we wanted. It also allowed us to avoid the high cost of food at the hotel.

The hotel does provide transportation to places that are fairly close by such as the airport and other select locations.

Room Tip: Ask for one of the cabins close to the river. It will be quieter than in the main building with exci...
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  • Stayed: May 2013, travelled as a couple
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1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLHAlaska, Director of Sales at Pike's Waterfront Lodge, responded to this reviewResponded 18 June 2013

Thanks for your review; I do believe that there was some miscommunication on the rooms though. You were moved to a better room category. As you noticed, the cabins are much nicer with a kitchen area and fans as well as air conditioner which are great in the hot summer that we are having! I am glad that you enjoyed your room and hope that you come back.
Deborah

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Reviewed 26 May 2013

Pike's is a clean, well decorated, cozy place to stay in Fairbanks, AK. The staff was helpful and friendly. The rooms were clean, comfortable, and well equipped for a multiple day stay if needed.

The breakfasts were excellent, though there was some confusion by the staff as to how late the breakfast would be served on one day. I missed it, but the desk clerk was nice enough to run back to the kitchen and grab some muffins and jam for me.

I have one small complaint, and one slightly larger complaint. Small complaint: location is very attractive, but not very convenient to the rest of Fairbanks (although it is VERY convenient to the airport). They do have a shuttle van that will pick you up at the train station, and that will also take you into the downtown area from the hotel (though not much to see), but you may have to wait a bit for the van.

The bigger complaint centered around the restaurant that they have adjacent to the hotel (not where breakfasts are served). This is a full service restaurant with an extensive menu and drinks. The problem is that the staff is not nearly as accommodating as the hotel staff; in fact, they can be downright unfriendly, especially if you come in anywhere near closing time when they want to get home. This is the problem -- the hours are terrible for dinner. The restaurant closes at 9:00 PM during the week. The big issue is that the train from Anchorage doesn't get in until around 8:15. By the time you get to the hotel and checked in, the restaurant is closing (and you get the frowns), or is closed and you are turned away hungry. The same was true when we returned by bus from Coldfoot, AK after several hours travel, and found the restaurant closed. Worse, there is no nearby restaurant as an alternative, and the van was not to be found. Dinner consisted of guest cookies in the hotel lobby, bed on an empty stomach, and a missed breakfast the next day because of miscommunications.

This problem is easy to solve with some training of the staff, and an adjustment of closing time to 10:00 PM weekdays.

Other than these food issues, I would recommend Pike's when in Fairbanks. In fact, though I went all the way past the Arctic Circle to see the Northern Lights, the most spectacular display I saw was in Pike's parking lot down by the Chena River. Don't count on that as part of the package though!!

  • Stayed: March 2013, travelled solo
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2  Thank drhank333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2013

I spent the past weekend at the Lodge to attend a convention. My room had a beautiful view of the Chena River and I got to watch the ducks and even 4 swans swim past the Lodge. The free breakfast was great with make-it-yourself waffles, fruit, pastries, and several choices of cereal. I loved the free chocolate chip cookies and the ice cream in the evenings. the lobby has some awesome seating areas with a TV in one section and a fireplace in another. some of us sat in the lounge area until almost 2 in the morning talking. The lodgs also had some rescued ducklings in a cage in the lobby. You could buy food for them, and watch them. the staff takes very good care of them, even taking them into a bathtub for swimming lessons. The aromatherapy room was a life-saver for me. I had a terrible cold and the therapy in the steam room helped clear my sinuses. the hotel is near the airport, but just on the edge of town. The food in the restaraunt was plentiful, although there was NO substitution allowed and service was sometimes very, very slow. Staying there was a great experience, and I will probably stay there again.

Room Tip: ask for an odd numbered room..they overlook the river and not the street!
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  • Stayed: May 2013, travelled on business
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1  Thank Stormy1one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLHAlaska, Director of Sales at Pike's Waterfront Lodge, responded to this reviewResponded 22 May 2013

Thank you for taking the time to write. We are glad that you enjoyed the various features of the hotel including the aromatherapy. We are installing a Bocce Ball court this summer and hope that you can play it this summer! Sorry about your service issue at Pike's Landing. It's a great place to watch the river roll by in the summer.
Deborah

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Reviewed 28 April 2013

Pike's Waterfront Lodge is just a great place to stay, very Alaskan, as are we, and a very friendly atmosphere. We had reservations for a Friday and Saturday night stay, which included their wonderful complimentary breakfast, a nice selection of healthy foods along with some delicious pastries. Coffee service is available in the lobby and delicious cookies in the late afternoon, makes it like coming home! We've lived in Alaska long enough to know that this is one great hotel, from the friendly staff, including very efficient house keepers, to very comfortable rooms, with comfortable beds, much appreciated with my goofy back! Great wi-fi reception too.

Room Tip: This is a very popular hotel, so book early.
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  • Stayed: April 2013, travelled with family
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1  Thank hookedonBristolBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLHAlaska, Director of Sales at Pike's Waterfront Lodge, responded to this reviewResponded 6 May 2013

Thanks for your review and for mentioning the cookies! We have them all winter long along with the free ice cream in the evening from 6-8 pm in the lobby. In the summer, we offer free putting overlooking the Chena River and free Rock Throwing (one of our most popular attractions given the volume of rocks that we go through). We are glad that you enjoyed the hotel and hope that you come!
Deborah

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Additional Information about Pike's Waterfront Lodge

Address: 1850 Hoselton Rd, Fairbanks, AK 99709-4675
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Fairbanks
#6 Romantic Hotel in Fairbanks
Price Range: £75 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pike's Waterfront Lodge 3*
Number of rooms: 208
Official Description (provided by the hotel):
Welcome to your Fairbanks hotel on the Chena River, Pike's Waterfront Lodge. Pike's Waterfront Lodge offers comfortable rooms and cabins many with scenic views, a steam room, riverside decks, restaurant, a comfortable lounge, and wireless Internet in the public areas and sleeping rooms. All rooms have refrigerators and microwaves and are non smoking. We offer Aveda aromatherapy bathroom amenities. Our exercise room is open 24 hours. The gift shop with ATM machine and selling food items is open 24 hours. We have extensive interpretative sign display on Fairbanks history and ecology of the area. We have free Bocce Ball, golf putting and FoosBall in the game room. We have a coin operated laundry facility. Our hotel is minutes from the Fairbanks Alaska International airport, next door to famous Pike's Landing restaurant. We have free shuttle service to/from the airport and railroad station. ... more   less 
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Also Known As:
Pike`s Waterfront Hotel Fairbanks
Pikes Waterfront Hotel
Pikes Waterfront Fairbanks
Pike's Waterfront Lodge Fairbanks, Alaska

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