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“Totally Average”

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Extended Stay America - Fairbanks - Old Airport Way
Ranked #21 of 23 Hotels in Fairbanks
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Totally Average”
Reviewed 1 August 2014 via mobile

Rooms were barely clean enough to not complain about. Location was sketchy with a strip club right behind the hotel. Front desk people were merely there...not terribly helpful. The room was cheap, however, so you don't expect 5-star quality. Just a typical, lackluster experience...not terrible, but not memorable either.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BradJBenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Fairbanks - Old Airport Way, responded to this review, 4 August 2014
Brad - We received a copy of your review, and wanted to take a moment to personally respond. We are very disappointed to hear that your room did not meet your expectations and that our staff did not provide you with quality service; however, we are glad that you found us to be a good value. We will be working with our housekeeping staff to make sure every room is cleaned to our standards. We will also review your feedback with our staff and ensure that we are providing our guests with the quality service that they expect and deserve.

Thank you for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
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56 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Fairbanks, Alaska
1 review
Reviewed 31 July 2014

We got a room on short notice with a pet and were very happy with the service and the room. Kristin at the front desk was very helpful in making the reservation and getting the shuttle to the airport for pickup quickly. I would recommend this hotel for those looking for a clean accommodating hotel. We will stay here in again when in Fairbanks.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Fairbanks - Old Airport Way, responded to this review, 4 August 2014
Lori - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your stay and that Kristin took great care of you.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Indiana
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2014 via mobile

Stayed for three nights and traveled around. Got it cheap online for the surprise deal site. No room service for short stay but that was nice as noone bothered us or came in. The area is safe though it looks not.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JA0406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Fairbanks - Old Airport Way, responded to this review, 17 July 2014
Thank you for taking the time to write a review of your stay. We are so pleased to hear that you had a positive stay with us. We are glad that you enjoyed your clean, comfortable room.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

Do not make the same mistake
as we did, do NOT stay in this hotel.
The room was extremely dirty and not cleaned. Bedsheets were not clean, still the sheets of previous guests on the beds. Bathroom was full of hairs and dirty. Toilet was just disgusting and sticky. It smelled.
We were moved to another room, also there there were no clean sheets on the bed. That room was also dirty and dusty. We asked for new sheets and had to change the bedlinnen ourselves.
We left after one night, while we planned to stay 7 nights.
The lobby smelled, the staircases were not cleaned for weeks, the dustbin-room was just full of carbage. Staff was unintrested and rude.
This is just a shame!
A big big shame!
Do NOT stay here!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Northed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Fairbanks - Old Airport Way, responded to this review, 17 July 2014
We received a copy of your review, and wanted to take a moment to personally respond. We sincerely apologize for the condition of your room and that our staff did not provide you with superior service. We will be re-training all of our staff to ensure that our entire hotel is properly cleaned and that our staff is always providing the quality service our guests deserve.

Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact us at foa@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Travellers are raving about these Fairbanks hotels

Coupeville
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 June 2014

This is our first stay at this hotel--for sure it is the last. It looks okay on the outside but the room is disgusting. Besides having foreign hairs in the bathtub, I'm pretty sure the floor was not even vacuumed--let alone mopped. The toilet is stained and dirty. The carpet looks like someone was murdered on it. I turned the air conditioner on and it lasted about 30 seconds before the breaker blew. I reset the breaker and it is running again! The electric heater under the air conditioner is filthy and dusty. I;m pretty sure legionaire's disease would be forthcoming if it were to be turned on. This is our third week in the lovely state of Alaska and it is, by far, the worst place we've stayed.

Room Tip: Look at the room first before you commit.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Larry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring Hill, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

I stayed from 6/06/2014 to 06/16/2014. The room was nice and modern looking. It was equipped with nice appliances such as a full size refrigerator, counter top stove, coffee pot, microwave, toaster, utensils, pots and dishware. All worked fine. Checked for any signs of infestations and found nothing. The bathrooms were simple and clean. The rooms could of been a tad bit cleaner as there was dust in the curtains, base heater and draws. All the staff except one was very friendly, professional and dealt swiftly with any problems i had. The pool is not what i expected as it is small but the kids in the hotel seems to enjoy it immensely. The workout room I felt was lacking as it only had cardio equipment. The laundry facility were adequate. I would of loved for the outside smoking areas to have been away from the entrance doors to the motel. My biggest disappointment is the lack of courtesy of other travelers. Upstairs guests stomped around like elephants and other constantly slammed the heavy doors all hours of the day and night. Guest walking the hallways gave no considerations while yelling to others at the other end of the building. If you stay longer than one night request an upstairs room as this will be less frustration with others. I moved to an upstairs room my 4th night!

Room Tip: choose and upstairs room!
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorrie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Fairbanks - Old Airport Way, responded to this review, 1 July 2014
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were happy with our staff and apologize for not meeting your expectations with our gym facilities. I would also like to apologize for the noise issues you experienced during your stay.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Healy, Alaska
1 review
Reviewed 7 June 2014

My cousin and I spent the night here just yesterday. The staff was all very nice to us even when we gave them the condom we found in our room. Let me say it was not a used one but it had dust on the package just as the chairs the nightstand shelf and the top of the refrigerator. The floor was vacuumed but only hitting the high spots. The bathroom was not to bad and the kitchen sink and countertops looked fine. Maybe someone needs to check the rooms after the have been cleaned. I am a local and I don't see me coming back, we will see

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWB1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Fairbanks - Old Airport Way

Property: Extended Stay America - Fairbanks - Old Airport Way
Address: 4580 Old Airport Rd, Fairbanks, AK 99709-4615 (Formerly Extended Stay Deluxe Fairbanks)
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #21 of 23 Hotels in Fairbanks
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Fairbanks - Old Airport Way 2.5*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Priceline, Extended Stay, TripOnline SA, Evoline ltd and Cancelon so you can book your Extended Stay America - Fairbanks - Old Airport Way reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Fairbanks
Fairbanks Extended Stay
Extended Stay America - Fairbanks - Old Airport Way Alaska

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