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Westmark Fairbanks Hotel and Conference Center
Ranked #10 of 23 Hotels in Fairbanks
Reviewed 20 June 2014

Our stay began rather badly. After being taken by bus from the airport with a few other people upon arrival in Fairbanks, we checked in at the hotel. The front desk staffer was pretty clueless to what we needed, in part because we had one reservation of our own and one through the tour company (we came in a night early than the formal tour required). It took a while for that to get figured out.

Then our luggage was supposed to be delivered to our room. That took an extra hour after arrival. Since it was the equivalent of 4 a.m. for us with the time change, we had to stay up and wait for our clothes to arrive. Yes, we were grumpy, but there weren't many bags to transport.

The room itself was fine, and the breakfast buffet served its purpose the one time we ate there. You could argue that it was a little pricey, but everything in Alaska is.

The hotel did have a good location downtown, which was helpful for walking around in Fairbanks.

  • Stayed: June 2014, travelled as a couple
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Thank BBailey182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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497 - 503 of 826 reviews

Reviewed 18 June 2014

We stayed here one night during a Holland America land tour. It was definitely the best of the Westmark hotels we stayed at during the tour. The rooms are large and comfortable. They have a guest laundry if you need it. The staff is friendly is knowledgeable. It is not centrally located to much (it seems that Fairbanks is pretty spread out). They have a large buffet for breakfast (the only disappointment is that you cannot order off the breakfast menu until about 9am, when most of the buses have already departed).

  • Stayed: May 2014, travelled as a couple
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2  Thank peamomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

The air conditioning and heater were both stuck on. When I mentioned it, I was told that I was only there for two nights so why couldn't I live with it (I paraphrase)? It's true. Every person at this hotel seemed to hate their job. I was really disappointed. Now, in all fairness, the people at the tour desk were outstanding. Fairbanks is a fun place, too.

Room Tip: Stay somewhere else. Seriously. Check my other reviews. I'm very generous and fair.
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  • Stayed: May 2014, travelled as a couple
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Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

We had stayed at the Westmark in Anchorage earlier in the week and found it less than desirable and were kind of expecting the same thing at this Westmark in Fairbanks. Boy were we surprized. It was the exact opposite. Tastefully decorated although sometimes outdated. The cleanliness was impressive. The staff were efficient and quite pleasant. The breakfast buffet was great. The room was clean, efficient and comfortable. However, they still use old thick picture tube TV's believe it or not. We were on the 4th floor of the North Tower and were very pleased with the quiet night we experienced. We would return here again.

  • Stayed: June 2014, travelled as a couple
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2  Thank Dmcdon2851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

Staff was very friendly and helpful with plans on how to spend our time in Fairbanks. The breakfast buffet was great and again the staff was very friendly. Wish there was in room safe. Very good location

  • Stayed: June 2014, travelled as a couple
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Thank Carole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christie M, Manager at Westmark Fairbanks Hotel and Conference Center, responded to this reviewResponded 12 August 2014

Carole,

Thank you for taking the time to review us!

Thank you for your feedback. I am sorry there was no safe in your room. We do offer complimentary safety deposit boxes at the front desk! I do understand having a safe in the room would be much more convenient though. I will pass the suggestion onto our upper management.

We are very happy to hear you enjoyed your stay at our hotel. If you ever come back to Fairbanks we hope you think of us again. :-)

Take Care,

Christie Mihalache
Front Desk Manager
Westmark Fairbanks Hotel & Conference Center
813 Noble St. Fairbanks, AK 99701
907-456-7722

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

We stayed here as the last leg of our cruise. Our room assignment was in the north tower. Room was clean and spacious. The heat/air system was comfortable and QUIET. Staff was friendly and helpful. The downside was the restaurant was overpriced and food was not good.

  • Stayed: June 2014, travelled as a couple
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Thank Ezriderga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

This hotel has been newly renovated and is has all the amenities you appreciate when traveling on business. Free wifi available, nice pool and fitness area, excellent laundry facilities and a scrumptous breakfast. Customer Service is truly a priority; at the front desk, in the restaurant or in the gift shop. The ability to mail boxes from the front desk is a nice convenience. Thank you for making my stay a real pleasure!

  • Stayed: June 2014, travelled on business
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1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christie M, Manager at Westmark Fairbanks Hotel and Conference Center, responded to this reviewResponded 15 June 2014

David,

You are very welcome!

Thank you so much for your review! We are happy you had a good stay with us.

I will just clarify one thing, in case future guests are reading- we do not have a pool. But everything else mentioned was completely accurate :-)

Thank you again for taking the time to comment on your stay. We hope to welcome you back soon.

Sincerely,

Christie Mihalache
Westmark Fairbanks Hotel & Conference Center
813 Noble St.
Fairbanks AK, 99701
907-456-7722

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westmark Fairbanks Hotel and Conference Center

Address: 813 Noble St, Fairbanks, AK 99701-4977
Phone Number:
Region: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Fairbanks
Price Range: £60 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westmark Fairbanks Hotel and Conference Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
The Westmark Fairbanks Hotel & Conference Center is rising to new heights in Fairbanks and sets the standard for elegance, style and service in the Golden Heart City. With a convenient downtown location, the Westmark Fairbanks is prepared to meet your every need, whether business or leisure. Your hospitality needs are served with 400 guest rooms and more than 17,000 square feet of meeting space. Junior, executive and two room suites are available. Wi-Fi internet connection is also available. ... more   less 
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Also Known As:
Westmark Fairbanks Hotel Fairbanks
Westmark Hotel Fairbanks
Westmark Fairbanks Hotel And Conference Center Alaska

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