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sarahkK1879PH
Troy, New York

Outstanding hotel

5.0 of 5 bubblesReviewed 4 weeks ago
Our family stay at 1 Hotel Brooklyn Bridge was amazing. From the warm welcome to the eco-friendly, spacious room with incredible Manhattan views, everything was perfect. The rooftop pool and nearby Brooklyn Bridge Park were fantastic, and dining at The Osprey was a treat with its farm-to-table menu. The natural decor made the whole place feel both luxurious and inviting. It’s the perfect spot for a family vacation, combining comfort, sustainability, and convenience. We can't wait to come back!
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lola Sichrovsky, Guest Services / Front Office at 1 Hotel Brooklyn Bridge, responded to this review
Responded 2 weeks ago
Dear Sarah,

Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay was nothing short of delightful.

We hope to welcome you back to our Brooklyn Bridge oasis soon! If there is ever anything else that we can assist with, please do not hesitate to reach out.

Have a wonderful day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago

Really cool design and atmosphere. The views from the roof are definitely the best in Brooklyn. Will be back

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 540amyb274
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lola Sichrovsky, Guest Services / Front Office at 1 Hotel Brooklyn Bridge, responded to this reviewResponded 2 weeks ago

Dear Amy,

Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay was nothing short of delightful.

We hope to welcome you back to our Brooklyn Bridge oasis soon! If there is ever anything else that we can assist with, please do not hesitate to reach out.

Have a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Beware of the construction and subpar customer service!!!
My family and I (myself, husband and 16 year old daughter) booked a Brooklyn Bridge suite with a connecting king room based on the beautiful photos on the website promising a fantastic view of the Brooklyn Bridge 3 months in advance of our arrival date. There was no warning or information that the hotel was undergoing construction. Additionally we called that morning to ask what time check in was and we were not notified at that point either. After downloading and checking in via their app, when we arrived we were told we still needed to re check in at the front desk and give all of the same information again. We were assigned a room on the 3rd floor and what we were given was a room which was directly above an entire block of construction workers, dumpsters and noise. I immediately called the front desk from the room phone which was full of static and spoke with Stephanie who told me the hotel was “fully committed” - I said ok but we are part of that commitment. She offered to see what else was available which was another bridge suite with connecting king (on the same side of the hotel still overlooking the construction) but a few floors higher ) But the connecting king room WAS OCCUPIED ALREADY so we’d be sharing that space with strangers (!) Instead of my daughter being in the connecting room, her room would be located on the same floor but on the other side of the hotel. I told her that wouldn’t work as she is only 16. I expressed again how unacceptable this situation is and I would like to speak to someone higher up or a manager. She then offered to do another check “to see if she hadn’t missed anything” and assured me she’d call me back before I needed to head out in an hour for a scheduled commitment. After that time passed on my way out I stopped at the front desk and explained the situation and left my cell number for her to pass on to Stephanie to call me back (which she wrote on a one inch sticky note). I never received a call back on my cell or a message on the room phone or a note at the front desk and have not had any response from the hotel to this point (3 days later).
I’d been a resident of the neighborhood for 20 years before leaving 2 years ago and am truly disappointed in this lack hospitality.

Date of stay: May 2024
Trip type: Travelled with family
Thank Paula S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lola Sichrovsky, Guest Services / Front Office at 1 Hotel Brooklyn Bridge, responded to this reviewResponded 2 weeks ago

Thank you very much for taking the time to share your feedback with us. Please accept my sincerest apologies that your experience did not meet your expectations or our own high standards.

We are committed to addressing any areas where we may have fallen short and appreciate the opportunity to learn and improve. If you're open to discussing further, our team would greatly appreciate connecting with you over the phone to resolve any challenges you encountered during your stay. Please feel free to give us a call at your convenience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

It a great hotel. Expensive but great. We spent two nights. The full day we had we spent by the pool. The issue they have now had for years that they dont want to address is the elevator key system. Everytime we go we end up speaking to other guests while in the elevator about how bad it is. The reader does not work well with the wood key circle. It never has it never will. One couple with children said they went up and down four times before it worked. Its the same in Miami. Its really just a bad system. Change it and stop blaming your guests for having a cell phone near the key or nit understanding the reader. Its not a user issue.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Damien G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The honesty and service from the staff, especially Gary, made for a return to this amazing hotel after an evening of drinks at the rooftop bar! This hotel has arguably the best view in NYC combined with friendly staff who have a very pleasant attitude and go out of their way to please!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janE1548IV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lola Sichrovsky, Guest Services / Front Office at 1 Hotel Brooklyn Bridge, responded to this reviewResponded 2 weeks ago

Dear Jan,

Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay was nothing short of delightful.

We hope to welcome you back to our Brooklyn Bridge oasis soon! If there is ever anything else that we can assist with, please do not hesitate to reach out.

Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The location and views are unmatched. Super friendly hotel staff and management team is very responsive and accommodating. Can’t wait to stay here again.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rayindi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lola Sichrovsky, Guest Services / Front Office at 1 Hotel Brooklyn Bridge, responded to this reviewResponded 2 weeks ago

Dear Rayindi,

Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay was nothing short of delightful.

We hope to welcome you back to our Brooklyn Bridge oasis soon! If there is ever anything else that we can assist with, please do not hesitate to reach out.

Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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