We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
kristan t

Wonderful hotel with amazing staff

Review of NU Hotel
5.0 of 5 bubblesReviewed 9 May 2024via mobile
We had to find a hotel at the last minute due to an apartment building fire and our granddaughter being hospitalized. Michael at the front desk was so accommodating and compassionate. The room was large and clean and they offered breakfast that we were able to grab before leaving. I would highly recommend this hotel. Thank you to Michael for being such an amazing employee (and person).
Date of stay: May 2024
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at NU Hotel, responded to this review
Responded 10 May 2024
Dear Kristan, Thank you for choosing Nu Hotel and taking the time to share your experience. We are sorry to hear about the incident with the fire but are delighted that Michael and our front desk team were able to provide support and comfort in your tough times. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Hope your granddaughter is better now. Your recommendation for our future guests means a lot to us. We look forward to welcoming you back!

Best Regards,
Ari Grossman
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
£224
Fully refundable
No prepayment needed
  • Booking.com
  • Hotels.com
  • Priceline
0.3 miles from NU Hotel
Free Wifi
Restaurant
£310
Fully refundable
  • Hotels.com
  • Booking.com
  • Algotels
2.8 miles from NU Hotel
Free Wifi
Restaurant
£140
  • Hampton
  • Booking.com
  • Hotels.com
0.5 miles from NU Hotel
Free Wifi
Restaurant
£137
Fully refundable
  • Booking.com
  • Hotels.com
  • Priceline
2.4 miles from NU Hotel
Free Wifi
Restaurant
£182
  • Priceline
  • Booking.com
  • Hotels.com
2.1 miles from NU Hotel
Free Wifi
Fitness centre
£123
  • Hotels.com
  • Booking.com
  • Priceline
0.5 miles from NU Hotel
Free Wifi
£293
Fully refundable
  • Hotels.com
  • Booking.com
  • travelup.com
2.8 miles from NU Hotel
Free Wifi
Pool
Gotham Corner Suite at Night
£399
Fully refundable
  • Hotels.com
  • Algotels
  • travelup.com
2.9 miles from NU Hotel
Free Wifi
Pool
£201
  • Booking.com
  • Hotels.com
  • Priceline
3.9 miles from NU Hotel
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    £420
  • Algotels
1.0 miles from NU Hotel
Free Wifi
Pool
View more hotels in Brooklyn
Reviews (1,268)
Filter reviews
1,268 results
Traveller rating
691
377
109
54
37
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
691
377
109
54
37
Show reviews that mention
All reviews smith street detention center cobble hill bagels court street downtown brooklyn continental breakfast carroll gardens street noise front desk staff modern hotel jail lobby subway nyc neighborhood hipster
Selected filters
Filter
Updating list...
2 - 7 of 1,268 reviews
Reviewed 30 April 2024

I'd stayed at this hotel before, and had a pleasant experience previously. Unfortunately this time we were in room 204, which is directly above the 24/7 garage. The garage was VERY noisy and would shake our entire room. It woke us up throughout the night & was disturbing through the day. This was compounded by the thermostat not working, making the room extremely hot.

Otherwise, NU hotel is decent by NYC standards - the rooms are bigger than average with a separate bathroom (with an actual door! not a pocket or barn door!). Location is good for downtown Brooklyn & easy to get to Manhattan.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Caitlin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at NU Hotel, responded to this reviewResponded 1 May 2024

Dear Caitlin C, Thank you for taking the time to share your feedback. We are disappointed that your most recent stay did not meet your expectations. Please accept our apologies, as your satisfaction is essential to us, especially as a valued, loyal guest. We are sorry for your noise concerns and the thermostat not working in your room. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We look forward to welcoming you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.

Best Regards,
Ari Grossman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024

Great boutique hotel near the center of Brooklyn. Front desk staff was friendly, helpful and attentive. The location is great. Most attractions are easily assessable by car or walking.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kathryn K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at NU Hotel, responded to this reviewResponded 1 May 2024

Dear Kathryn K, It means so much that you enjoyed your time with us at Nu Hotel! We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our hotel staff's service exceeded your expectations and that our location, with many attractions nearby, was perfect for your needs. We are honored you chose to stay with us during your visit to New York, and we can't wait to host you in the future for more great memories.

Best Regards,
Ari Grossman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024

We had a great time visiting our relatives who are living in Brooklyn and working in Manhattan. They just had a new baby boy and he was a delight. Another delight that we had was the amenities and service of the NU Hotel. The rooms were clean and well stocked with necessities. The continental breakfast was fine for us. Bagels and fruit and cereal, just like at home. The daytime front desk was manned by a very helpful individual named Steandly. He answered all of questions, helped us with directions and arranged for our ride back to LaGuardia. None of that was really unusual, but he did with great dispatch and friendliness. He helped make our stay a success.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank T9153ITmarkl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at NU Hotel, responded to this reviewResponded 29 April 2024

Dear T9153ITmarkl, Our team congratulates you and your family on the arrival of a baby boy. We are glad you chose to stay with us at Nu Hotel while spending some family time. Thank you for appreciating our clean rooms, excellent in-room amenities, and friendly service. We're thrilled to hear you enjoyed our buffet breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for mentioning our team member, Steandly; we will gladly share your appreciation with him. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We hope you will choose us again on your next visit to New York.

Best Regards,
Ari Grossman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

My wife and I had an enjoyable stay while in Brooklyn for a 60th high school reunion. The staff was very competent and professional, the room was spacious and the breakfast was well supplied. My wife left her reading glasses behind, and upon being contacted the hotel staff person was prompt and efficient in reporting on the whereabouts of the glasses. We arranged for a friend to pick up the glasses. The communications with hotel staff were excellent.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank leoedward1946
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at NU Hotel, responded to this reviewResponded 23 April 2024

Dear leoedward1946, Thank you for including the Nu Hotel in your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is essential that all of our guests enjoy a comfortable and carefree stay. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. We're also thrilled to hear you enjoyed our breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. It is lovely to know we could reunite you with your lost item. It was our pleasure to host your stay, and we look forward to your next visit.

Best Regards,
Ari Grossman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024 via mobile

The little things count and this hotel has them in abundance. The staff is so friendly. The breakfast is great! The employees who run the breakfast are helpful. The room is. Spacious and clean. Centrally located. A wonderful stay! Thank you!

Room tip: Ice makers on each floor would help. Clearly, I annoyed a man working at the front desk when I asked him for some.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank simroy2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at NU Hotel, responded to this reviewResponded 10 April 2024

Dear Simroy2015, We are delighted you chose Nu Hotel for your recent visit to the city, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us whenever you are in the area. We look forward to seeing you again soon!

Best Regards,
Ari Grossman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews