There are lots of positives to this hotel. Excellent facilities, rooms very clean/modern/comfortable, the bed was so comfortable I didn't want to get up in the morning (!) and location is good - 3 minute walk to Metro Station which will get you in to Manhattan in 10 minutes.
However, the we felt the level of service was poor. When booking Aloft, I was charged 3 times for the booking - $1200! It took several telephone calls to finally rectify this although we ultimately lost more money due to the exchange rate. I tried to contact Aloft several times prior to my stay to confirm the booking and payment but I never received a response. During our stay, we found reception staff to be quite abrupt and not particularly welcoming. Perhaps that's the New Yorker way!
Not sure this hotel is for everyone - fun boutique hotel that caters for a younger clientele (can be noisy in the lobby but we liked that!)
Overall, and as I said, checked out of Aloft with mixed feelings...
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
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- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn