While there is much to like about this hotel, on balance, I would not recommend it at all. The list of problems is very long. These are the "lowlights":
1- I had four rooms saturday night and 3 rooms sunday night. Upon reviewing the statements, I saw I was overcharged on one of the rooms sunday night. Upon calling the desk to point out the mistake, I was treated like I was criminal trying to get away with something. Rather than admitting to the error, I was put on hold endlessly, had to go over the mistake with two different people, and then had to send you your own confirmation to prove the mistake. I am still waiting days later for my chargeback of $60 plus taxes. (I spent over $1300 for the two nights, a simple "sorry" would have been the appropriate response.)
2-We were woken up sunday morning at 6:45 am when the front desk turned on the music in the outdoor patio right under our room!! The desk later said "oops".
3-The bathroom door in one room was off its track so cannot close or open easily or quietly. Nothing was done about it.
4-Two of the three elevators stopped working for a few hours on Saturday, causing endless waits.
5- One of my room guests, who arrived an hour before I did, had to wait 45 minutes at the front desk attempting to check in before she was given her room key because they could not figure it out...even though we have the same last name and i told reservations we were arriving at different times.
6 -At the desk, I had to check out and back into my 3 rooms I had for a second night as "that is the way they were reserved". I have NEVER had to do this before at any other hotel I have ever stayed at.
7-I asked the desk upon leaving for a family wedding sunday night how I can get a car service back to the hotel. I was told to call the desk, which I did. The young man said he would call dispatch and they would get back to me....You guessed it...they never did. I has t find a car service at midnight on my own.
I think your people are personally very nice, but need better supervision and your systems are in serious need of better management. As there are no shortages of hotels in NYC, until I hear that is accomplished, I will not recommend that anyone I know stay at Aloft
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
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- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn