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LnS2004
Cypress, California

Enjoyable Stay

4.0 of 5 bubblesReviewed 19 Feb 2024via mobile
This small 170-plus-room hotel with a bright, cheerful lobby felt intimate and welcoming. Its close proximity to the DeKalb subway station and the City Point, which houses a Target store, a Trader Joe’s, and the DeKalb Market Hall that offers a dazzling array of cosines, plus several interesting restaurants right adjacent to it, made it a good choice of stay when visiting Brooklyn. Our room on the 17th floor facing the City Center was quiet, cozy, and clean. It came with a small fridge. The bed was comfortable, and the shower water was strong. The staff were courteous and helpful. We had a very enjoyable stay.
Date of stay: February 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Casas, General Manager at Aloft New York Brooklyn, responded to this review
Responded 20 Feb 2024
Hi LnS2004,

We are thrilled to learn you enjoyed your recent stay at Aloft New York Brooklyn! Thank you for sharing the many highlights of your experience including our amazing neighborhood, placing you close to the best shops and transportation. More importantly, we are happy to learn you enjoyed our amazing staff who provided you with outstanding customer service.

We look forward to welcoming you back in the near future and hope to see you again soon! Thank you for staying with us and sharing your review!

Best Regards,
Joseph Casas
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,246)
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Reviewed 12 December 2023

Super basic digs in a good location, but not a good option for light sleepers! The hotel was clean, fairly well-managed, and offered the typical Aloft experience, but this location is NOT for light sleepers! The heating/AC unit is necessary to keep on all night to drown out street noise, but it makes VERY loud noises in the middle of the night - maybe it was just wear and tear because the unit worked, but noisy enough to wake us up every night!

The only other note is that the hotel is super overpriced in December for the holidays, but so is every other hotel in the city. (Would expect Aloft to offer lower prices for its demographic?) Otherwise, decent 3-night stay.

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Nita B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Casas, General Manager at Aloft New York Brooklyn, responded to this reviewResponded 13 December 2023

Hi 254nitab,

Thank you for choosing Aloft New York Brooklyn on your recent visit to New York City. We are sorry to learn your overall experience was marred by excessive noise and will make sure to inspect our HVAC units to prevent this issue from happening again.

Thank you for staying with us and sharing your review.

Best Regards,
Joseph Casas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2023

I'm a Marriott kind of guy, and Aloft is my kind of chain. Love the boutique style of rooms and hotel amenities. Vibes are more chill and less corporate than other brands. The hotel is near a lot of subway stations, so it is easy to get to Manhattan for any tourists visiting NYC. The hotel has a nightclub on the roof, so the higher your room, the higher your chances of hearing the bass to "Drop It Like It's Hot" bumping in the hallways.

Room tip: The hotel may be hard to find because there no big "Aloft" sign outside, but look for the building that reads "A Vision Of W Hotel".
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank marcowillmadeit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Casas, General Manager at Aloft New York Brooklyn, responded to this reviewResponded 13 December 2023

Hi marcowillmadeit,

Thank you for choosing Aloft New York Brooklyn on your recent visit to New York City. We are happy to hear you enjoyed your stay and appreciated our convenient location close to public transportation. We apologize if the rooftop bar proved too loud for you but happy to learn it did not completely detract from your positive overall experience.

We hope you choose Aloft New York Brooklyn on your next visit and look forward to welcoming you back soon. Thank you for staying with us and sharing your review!

Best Regards,
Joseph Casas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2023 via mobile

We made our online reservation the night before and called to request an early check in - they were able to accommodate. With a warm smile Angelica checked us in with ease. I’ve stayed at the Aloft in Harlem, so familiar with the brand. Surprised it’s under Bonvoy Marriott so I get my points.

Well lit room and one of the most comfortable king beds ever. Linen was crisp and fresh. Housekeeping stopped by on arrival to make sure everything was good. We needed ice (pre packed bags in the lobby) so she had someone come up quickly. Nice size fridge was a great addition.

Coffee/tea station set up was a great way to start the morning. Breakfast items for sale in the lobby. They also has a lobby bar, fitness center and a pool table.

Hotel is in the heart of Brooklyn so there are plenty of places to eat and drink in the area. Subway is one block away.

Yep…we’ll be back.

Room tip: Use spot hero if you need to find a place to park.
Date of stay: November 2023
Trip type: Travelled as a couple
Thank ekperigin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Casas, General Manager at Aloft New York Brooklyn, responded to this reviewResponded 13 December 2023

HI ekperigin,

We are thrilled to hear you thoroughly enjoyed your recent visit at Aloft New York Brooklyn! Angelica and her team are truly delivering the best customer service and we are glad it has left an indelible mark with you.

We appreciate you highlighting our excellent housekeeping services, convenient Refuel and amazing W XYZ Bar. We look forward to welcoming you back and hope to see you again soon. Thank you for staying with us and sharing your review!

Best Regards,
Joseph Casas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2023

We had a great stay at the Aloft Brooklyn hotel. The location was excellent, being just a 2 minute walk from Downtown Brooklyn High St. with various shops and restaurants. The subway was also a 2 minute walk with easy access to and from Manhattan.

Our room was very clean and modern with great city views. The hotel has a rooftop, but we were told this is only open after 6pm (not including Mondays).

Staff were very helpful and friendly, providing directions when needed.

Would definitely recommend this hotel for anyone visiting the city!

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank wherejoeygoes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Casas, General Manager at Aloft New York Brooklyn, responded to this reviewResponded 13 December 2023

Hello wherejoeygoes,

We are pleased to learn you enjoyed your recent visit at Aloft New York Brooklyn! Thank you for highlighting our convenient location and wonderful neighborhood placing you mere steps away from shops and restaurants.

We appreciate you pointing out our friendly staff and impeccably clean rooms and look forward to your return visit. Thank you for staying with us and sharing your review.

Best Regards,
Joseph Casas
General Manager

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Reviewed 21 October 2023

Knowing our cross-country flight was delayed, we called ahead to let them know we’d be arriving late and were assured it would be no problem. Finally roll in after midnight and guess what? No room! Grrrrrr!

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jeff P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Casas, General Manager at Aloft New York Brooklyn, responded to this reviewResponded 24 October 2023

Hi K4749WFjeffp,

Please accept my sincere apologies for the poor communication and inconvenience you experienced on your recent trip. Please email me your reservation details directly at Joseph.Casas@marriott.com so that I can look into the matter directly and address all the areas we could improve upon.

Thank you for your patience and understanding and I look forward to hearing from you.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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