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“So disappointed”

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Sheraton Brooklyn New York Hotel
Ranked #25 of 72 Hotels in Brooklyn
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“So disappointed”
2 of 5 bubbles Reviewed 6 February 2013 via mobile

Small room. Restaurant food was awful and the service in the dining room/bar for breakfast was ridiculous. 18% gratuity for a buffet. For what? Directing me to my seat. Better hotels for the price in the area. Watch the pricing for overnight parking.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Raycas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 7 February 2013
I am so very sorry you were not pleased with your breakast at Grubstake. Typically we receive very high reviews in this regard.

Would you be so kind to contact my office directly so I may further discuss the specifics of the meal period. I would like to be able to share this with our Food and Beverage Team.

Regards
Marie Kupfer
917-281-5188
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1,057 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (215)
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English first
Baltimore,MD
Level Contributor
260 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed 5 February 2013

Check-in went smoothly---room upgrade to a high floor/club level---room clean with comfortable bedding.
Car service is available for visiting the Brooklyn Museum -transfer to nyc--or other places.
A very good experience!

Room Tip: Ask for a room on a high floor
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuzannePC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 7 February 2013
Another review that is just music to my ears. Thank you so very much. I appreciate your kind words

Marie Kupfer
General Manager
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portland, or
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 4 February 2013

Relatives we were visiting in Brooklyn put us up at this hotel, and because it was a Sheraton, we expected some luxury. But the only thing luxurious was the bed, which was very comfortable. We've stayed in some small rooms before, but they were at big city hotels that cost 1/2 what this did. We barely had room to walk from the bed to the wardrobe. And there was very little space to put our clothes. The nightstands had no drawers, which was quite inconvenient. Also little attention was given the room. Sometimes plastic cups were left for us, sometimes not. Sometimes we had two packets of artificial creamer, sometimes one. Sometimes a bag for ice, sometimes not. The maid just pulled up the covers over wrinkled sheets. We had to go in search of toilet paper from a service cart when ours ran out. There was no mini fridge so no way to keep milk for coffee. We tried to find a place to grab a quick coffee in the hotel, but no. The bathroom had only a shower stall, no tub. Later we found we could have asked for a room with a full bathroom, but we didn't know this was an option until we were leaving. The thermostat was clearly broken. So, bottom line, this is just okay, not anything special. If you get a good price then it will be worth it, if not try a hotel with more comfort features.

Room Tip: If you want a pet dander free room or a room with a bath tub, ask. They won't offer it. Expect...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sfexile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 7 February 2013
Please be certain to contact my office directly upon your next visit to Brooklyn. I would appreciate an opportunity to chat with you personally as the hospitality business is all about consistently exceeding guest expectations

Safe travels

Marie Kupfer
General Manager
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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 January 2013

I stayed at this hotel, recently in January and have to say I was pleasantly surprised, based on other reviews on here, I expected a lot worse. The staff were extremely polite and helpful and service was efficient. The rooms were a good size for New York, cleanliness was of a high standard and the beds were extremely comfortable. The only negative about this hotel is that the location is slightly sketchy, especially at night. There are a good amount of restaurants nearby in particular, Juniors who sell provide cheesecakes for a great price.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 439yazminB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 7 February 2013
Ahhhh yes the sweet sleeper mattress and cleanliness. Two attributes that are a must in any great hotel. Thanks for staying with us and we look forward to being your host

Marie Kupfer
General Manager
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New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 January 2013

The hotel is brand new, the rooms are nicely appointed, the bed is a dream to sleep on, the staff is quick and friendly, the club lounge is great and its only 2 stops from Manhattan. I am coming back soon again.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christiandaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 30 January 2013
I couldnt have said it any better myself. Thank you so very much for your kind words and we look forward to being your host in teh near future.

Regards
Marie Kupfer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toms River, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 23 January 2013

Bad enough that GPS doesn't recognize this address yet - the city needs to install a street sign. We drove in circles around construction zones and one way streets, but without a street sign at Willoughby St. it's impossible to find, and the hotel staff, although polite, was no help. Room was small, but not unusually so for NYC. Our room was dusty, but linens were bright and clean. Good shower, comfortable bed. Strange club lounge, no fruit laid out for breakfast - I had to ask for it both mornings, and coffee was lukewarm. No good restaurant choices within a few blocks, and the food in the restaurant was average.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thecaz1922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 24 January 2013
Thank you for your review and for taking advantage of that AAA rate as many members do. Also glad to hear you enjoyed the showers and the beds, two attributes every hotel should have.

Safe travels

Regards
Marie Kupfer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 23 January 2013

We stayed here and walked all around Brooklyn--to the Brooklyn Heights Promenade and then to theater in DUMBO and the next day over to brunch in Park Slope. Manhattan is a short subway ride away.The room was very well appointed, reasonable size for New York and the staff was quite pleasant and helpful. Only minor negative is the immediate blocks are kind of barren at night, but you are only a couple blocks from a subway station.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MtAiryAve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review, 24 January 2013
Clearly a great value. You mentioned a lot of great places to visit in Brooklyn. Let's not forget a walk or bike of the Brooklyn Bridge for some breathtaking views and be sure to check out any events at the newly openly Barclay Center

Thanks for joining us at the Sheraton and we look forward to being your host in the near future

Regards
Marie Kupfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Brooklyn New York Hotel

Property: Sheraton Brooklyn New York Hotel
Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Official Description (provided by the hotel):
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more   less 
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Also Known As:
Sheraton Brooklyn New York Hotel

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