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“Great staff, location, value. so-so facility”

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Best Western Plus Arena Hotel
Ranked #18 of 72 Hotels in Brooklyn
Certificate of Excellence
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great staff, location, value. so-so facility”
Reviewed 29 May 2014

This hotel is a good value by NYC standards. Convenient location to A,C trains and LIRR. Staff is super friendly and helpful. Facility itself is not up to prior BW Plus experiences. Rooms very small (but it's NYC after all), furnishings and carpeting worn. Fitness room is substandard. very minimal equipment, no towels or water or remote control for TV. Breakfast mediocre. But we enjoyed our weeklong stay at this hotel due to the wonderful staff and location.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 30 May 2014
Dear 963patrickc,

Thank you for taking the time to review your recent stay at the Best Western PLus Arena Hotel. We appreciate you mentioning the highlights of your trip were meeting our friendly staff and having a convenient location to public transportation. I am sorry we fell short in our room size including our fitness room and mediorce breakfast.

Based on the other Best Western properties you visited and reviewed I would say they have a space advantage over us. In New York we can only build up so we try and maximize our floor plan as best possible. Sorry you felt breakfast was mediorce too. Thats dissapointing since we provide a variety of freshly baked pastries, yogurts, oatmeal, pancakes and bacon egg cheese sandwiches which usually appeals to most guests. We always look to add new items to our breakfast menu and currently looking into breakfast burritos, specialty gourmet breads as an option.
We appreciate your loyalty to Best Western and would look forward to having your return on future visits to Brooklyn.

Sincerely,

Richard J. Murphy
General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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English first
West Hempstead, New York
Level 2 Contributor
5 reviews
Reviewed 23 May 2014

This hotel has a very professional and helpful staff, in addition to a fabulous breakfast included of many choices of breads, bagels changing daily in addition to egg sandwiches along with banana and apples. Additionally, the beds and bedding is high quality and very comfortable.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 27 May 2014
Dear Melody M,

Thank you for another great review of your stay at the Best Western Arena Hotel. I know its hard to make someone feel at home being here for so long, but Im glad to see we did our best to make you feel comfortable during your recooperation.
We do feature different breakfast items to offer variety to our guests. We wish you a speedy recovery.

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 May 2014

If you look up Bed-Stuy you will find it used to be a pretty rough neighbourhood. With a population made up of ethnic minorities, mostly African-American, it can be a little daunting for visitors not used to the vibe and flavor of the area. In order to sell this hotel, you need to sell the neighbourhood in which it's located. You will find all sorts of good reviews for the service, the breakfast, the cleanliness, the first-rate bathrooms, and not least of all the price and value received for the money, and they are all correct. What you don't read is what you learn from staying here as opposed to a Times Square central hotel: you find the backbone of America, the raw, everyday people unredacted and unfazed by the influx of tourists, who don't smile in your face because you are a tourist. They smile because they passed you on the street. Walking here I found genuine people who were only too happy to exchange a few friendly words, and did not expect a tip for it. I also found beautiful rows of treelined, meticulously maintained brownstones, while the main streets (Nostrand and Flatbush) were full of red brick buildings of another age. Would I stay here again? Absolutely. And if you want to see something other than commercial Manhattan, you should too.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 200Esplanade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 21 May 2014
Dear 200Esplande,

Wow what a review. Being a senior reviewer it is clear you have traveled extensively and fellow readers respect your point of view. We appreciate the quick but accurate points about the hotel and our services. I am blown away with your perspective of the neighborhood. It certainly is changing for the better and young urban professionals move in looking for affordable housing (for NY standards that is) and they changing the feel of the neighborhood. The Nostrand Ave subway is a true melting pot of cultures which is what New York is all about. We have a long way to go in terms of commerical development but the Best Western will be the cornerstone of that development. We look forward to having you stay with us again.

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 15 May 2014

considering that NYC is expensive for everything We found good value here and were able to park without extra charges Our son lives 2 blocks away so we walked to the brooklyn flea market and botanical gardens Subway was across from his apartment for going further Our room was across from the train station but we were so tired we it never woke us We have a king size bed at home so there is no comparison It just takes some adjusting

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 975philips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 16 May 2014
Dear 975philips,

Thank you for your excellent review about your recent stay at the Best Western Plus Arena Hotel. Im happy to read we offered you good value while staying close to your sons apartment and you even got free parking. I hope you will consider staying with us on furture trips into the Brooklyn area. Feel free to contact us directly for the best rates.

Sincerely,

Richard J. Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newyork, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2014

i stay sure agaın if i recome to newyork,the hotel is near to subway and in half an hour you may reach to times square also has a delicious breakfast,very good price if i compare to other hotels in newyork

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ahmet U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 14 May 2014
Dear Ahmet U,

Thank you for taking the time to review your recent stay at the Best Western Arena Hotel. We are happy to read that the price was better than most hotels and we offered you a delicious breakfast each morning. Yes we are close to the metro and you can be at most NYC tourist locations within 30 minutes or less. We are happy you enjoyed your stay and be happy to welcome you back on your next visit to Brooklyn.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
Reviewed 8 May 2014

The hotel staff were friendly and helpful and provided us with great service overall. The breakfast options and quality of food was good. The hotel is conveniently located close to the Metro. It was 2 blocks away from the hotel and and LIRR (Long Island Railroad) that takes you into Manhattan and to the rest of Long Island. Also you can connect to other Metro Lines that take you to Coney Island and other Tourist Sites.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Aaron and Patri... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 14 May 2014
Dear Aaron C,

Thank you for taking the time to post your recent review of your stay at the Best Western Arena. We truly appreciate the kind words about the the breakfast and the overall service. Even though you had experienced a problem during your stay we were always quick to address it and do our best to resolve it for you. We hope you enjoyed the remaining night in New York before your flight back home and had a wonderful birthday celebration diner you had planned.
We would love to have you come back to stay with us again.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

Overall stay was wonderful. Helpful staff, at the front-desk, all the assistants were helpful 24/7. They even gave advice for things not concerning the hotel. The lady assisting at the breakfast was very professional and nothing was too much for her. Thanks again for taking good care of us!!!!!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank marianas748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 8 May 2014
Dear Marianas748,

Thank you for taking time to provide us with feedback on your recent stay at the Best Western Arena Hotel. Im delighted to read that all the staff members you encountered were helpful and pleasant. Thank you for recognizing Debra in the Breakfast room for making your stay a little bit nicer.
We hope future trips to Brooklyn with have you staying with us at the Best Western Arena Hotel.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Arena Hotel

Property: Best Western Plus Arena Hotel
Address: 1324 Atlantic Avenue, Brooklyn, NY 11216-2811 (Formerly BEST WESTERN PLUS Arena Hotel)
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#3 Best Value Hotel in Brooklyn
#9 Business Hotel in Brooklyn
#10 Romantic Hotel in Brooklyn
#14 Family Hotel in Brooklyn
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Arena Hotel 2.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
Best Western Plus Arena Hotel Brooklyn, New York

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