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“Best Western Was perfect for me”

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Best Western Plus Arena Hotel
Ranked #20 of 72 Hotels in Brooklyn
Certificate of Excellence
United States
1 review
“Best Western Was perfect for me”
Reviewed 11 July 2014

I was skeptical at first but when I got there I was very pleased. The only issue I had was that space in the hotel room. Looked like they turned a king size room into a double bed. Other than that everything was wonderful. I would recommend anyone to stay. It was close to the subway, literally like steps away. Fulton street was only 2 blocks away. Perfect location for me.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Yanina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 12 July 2014
Dear Yanina B,

Thank you for your fantastic review of the Best Western Arena Hotel. Your experience is very similar to other guests not knowing what to expect and being skeptical about the hotel. After our staff provided a warm greeting, checked you into a clean room and had a good night sleep all seems OK the next morning. Ok the rooms are a bit tight with two beds opposed to a room with King bed.
Im glad you found the subway convenient and we were the perfect place for you.

Sincerely,

Richard J Murphy
General Manager
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568 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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English first
Charlotte, North Carolina
1 review
Reviewed 9 July 2014

There was only 13 parking spaces and there is a train station next to it. They didn't replace our shower gel. We spend five days and after the second day they just left it empty. The blankets were dusty.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Carly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 12 July 2014
Dear Carly D,

Im terribly sorry you did not enjoy your stay at the Best Western Arena Hotel. Our limited parking is well documented on all our websites and even here on Tripadvisor. You didnt mention if it affected you during your stay. Yes the LIRR runs along Atlantic Ave every 30 minutes or so. We have double paned windows that dramatically reduce street noise of all our guest rooms. Lastly I am sorry you endured 3 days of no shower gel. Our new shower gel, shampoo and conditioner is PAYA which is an organic bio degradeable product with a payaya mango scent has received compliments from our guests. Please accept my apologies if it caused an inconvenience during your stay.

Sincerely,

Richard J Murphy
General Manager
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Arlington, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

I am very content with my stay at the hotel. I am a repeat guest who chooses to stay at this location for their exceptional customer service and wonderful rooms. I return on average once a month and have always been greatly appreciated and pleased as a guest. Location is great for parking as well as public transportation. Great hotel experience.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MassMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 12 July 2014
Dear MassMango,

Thank you for your complimentarty review on your stay at the Best Western Arena Hotel. Im delighted to here we have provided you continuous excellent customer service on your past stays with us. Im pleased to read we are a convenient location for you as well having the subway two blocks away certainly helps.
With a review like this Im certain we will be seeing you soon. We look forward to having you return to the BW Arena Hotel.

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 8 July 2014

Really nice place, clean bedroom and breakfast room. Great breakfast with the best pancakes instant cooking machine !!!
Staff was really helpfull and welcoming.
Just one thing, there's just less than 10 places to park the cars so first come first served.

Less than 5 minutes walking to subway.

Room Tip: Ask a room at the rear of the building... City train on the front !
See more room tips
  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sevrine34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 10 July 2014
Dear Sevrine34,

Thank you for your short but cool review of your stay at the BW Arena Hotel. Im delighted you found our hotel very clean and what about that pancake machine? Two perfect pancakes in one minute, very cool indeed!
You are correct we have limited free parking at the hotel and during busy weekends is full quickly. We do have two alternative garages to refer guests too when we are full.
If future travels include the Brooklyn area again, leave the car at home (rally dont need one) and give us a call. We would love to have you stay with us again.

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014 via mobile

The front desk staff is very helpful and friendly. Despite being close to an elevated train track, the double windows blocked the sound. Room is spotlessly clean and includes a fridge and microwave. Nice to have several choices at breakfast. Close to public transportation and good restaurants. Amazing views from room 508 of Manhattan sunsets.

Stayed July 2014
Helpful?
Thank Robyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 10 July 2014
Dear Robyn K,

Thank you for your great review of your stay at the hotel. Im glad you were pleasantly surprised with the hotels staff, breakfast choices and the double window system to reduce outside noise. Im glad you were able to enjoy a few great sunsets and could see part of the Fireworks show from your vantage point. It seems we met or exceeded your expectations and as the manager I can not ask for anything better.

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rosedale, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 4 July 2014

If you love Brooklyn and all it has to offer, stay here!!! The queen bed is amazingly firm and soft. The bathroom was very large and spacious with excellent water pressure. The housekeeping staff was very friendly and provides huge bath towels, there is also a very nice hotel robe provided in the closet. The hotel staff goes out of their way to be friendly and tend to your needs. I love Brooklyn and being in my old neighborhood made me very happy and nostalgic.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank La-Verne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 10 July 2014
Dear La-Verne P,

Thank you for your positive review of your stay at the Best Western Arena Hotel. Judging my your comments we met or exceeded your expecations during your visit. Sometimes its little things like having a robe & slippers to use or having a dedicated staff to make you feel welcome that make a difference. We are delighted you gave us the opportunity to make you feel special. Keep us in mind on future trips back to the "old neighborhood"

Sincerely,

Richard J Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lagos, Nigeria
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

At first we felt location was a bit dodgy, but after 3 nights we knew it was alright, they were cops around the neighbourhood at night, I felt comfortable walking around the neighbourhood at 12:30am on a Saturday night. It is very well priced (at least by NYC standard) great staff, friendly and helpful, their directions on how to get around was very apt even provided us with a map pin pointing landmarks, Lulu and amy stood out for us. they were awesome. Breakfast was alright, We found the room comfortable and clean with quality furniture and finishes, it had everything, iron with ironing board, microwave, kettle and since we were a family with a one year son we appreciated this. The bathroom was squeakily clean(the Mrs is particular about clean bathrooms), the shower worked perfectly. It is very close to the subway that takes you straight into Manhattan in around 25 - 30 mins. When we needed to go around Brooklyn the staff call a cab service for us that didn't take up to 5mins to arrive each time. We got a room on the 5th floor and at the back so it was extremely quiet and completely blocked out from all the noise that I imagine would be upfront.

Room Tip: Rooms at the back are nicely tucked away from noise at the front.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Voke E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich M, General Manager at Best Western Plus Arena Hotel, responded to this review, 3 July 2014
Dear Volke E,

Thank you so much for your detailed review of your stay at the Best Western Arena Hotel. We are delighted to read you enjoyed everything about your stay. Thank you for mentioning my staff being helpful especially Amy and Lulu. I never get tired of hearing praises about my staff going above and beyond while helping our guests.
Our location does make traveling by subway very easy whether you stay in Brooklyn, see the landmark tourist attractions in Manhattan or attend a baseball game in Yankee Stadium. We would be honored if you stayed with us on future trips to New York City.

Sincerely,

Richard J Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Arena Hotel

Property: Best Western Plus Arena Hotel
Address: 1324 Atlantic Avenue, Brooklyn, NY 11216-2811 (Formerly BEST WESTERN PLUS Arena Hotel)
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#4 Best Value Hotel in Brooklyn
#9 Business Hotel in Brooklyn
#10 Romantic Hotel in Brooklyn
#14 Family Hotel in Brooklyn
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Arena Hotel 2.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
Best Western Plus Arena Hotel Brooklyn, New York

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