My daughter and I stayed at the Fairfield on May 28th for one night. The staff here could not have been more accomadating. Vijay at the front desk was very helpful and friendly. The lobby is bright and inviting. The lower level has a business center, fitness area and breakfast lounge. The breakfast in the morning was surprisingly expansive. The room was clean and quiet. This was my second visit to this hotel, and I knew the location was ideal for seeing family in Brooklyn and for sightseeing in Manhattan.
I came into the city for my son's graduation from Brooklyn College. At the last minute, because of his health my husband had to cancel, so I decided to try to shorten my trip. It was at that time I discovered that I had made the mistake of booking through a third party. My three day trip had been prepaid and I was not able to modify the reservation. Just a warning to others to be very careful in your searches. I thought I was dealing directly with the hotel, but found out too late that I had booked through an international company who was very unwilling to make any changes.
Manager Anthony really came through for me. He was able to split up my reservation, so that I can use the two prepaid days for a return visit in June. It is the extra effort and superior customer service that will keep me coming back to this hotel.
Thank you again Anthony, see you next month.
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- Also Known As:
- Fairfield Inn & Suites New York Brooklyn Hotel Brooklyn
- Fairfield Inn And Suites New York Brooklyn