My cousins and I stayed at this hotel March 28-31, 2013. First they couldn't find our upgrade from a standard room to a suite. Then when my cousin arrived to sleep in the living room area the sofa was not a sofa bed. I specifically requested a sofa bed. The 2nd night I was informed that it was not guaranteed because not all suites have them, but I was told that I was paying for one the day I upgraded. I brought this up to the front desk and they bring up bedding to the room for a roll out bed. No money back or anything for what I paid for. The blanket that they brought was a toy story blanket with washed up beading on it and old stain. Then our toilet chain kept popping off to where we couldn't flush the toilet. I again called the front desk; a lady came up to tell me that she would be right back. SHE NEVER RETURNED! We had to put our hands down that nasty water to connect the chain back in order to flush the toilet. Now lets talk about the shower. The knob that you turn for shower or tub just fell off. Told them about that too and again NO one came to fix it. NOT ONE TIME DID ANYONE COME TO APPOLIGIZE TO US OR FIX ANYTHING. I will be fighting back hard to get my money back or report them to the BBB. The manager or receptionist didn’t even try to contact the GM for us.
- Official Description (provided by the hotel):
- This New York hotel is located in Brooklyn NY, just minutes away from Manhattan. We are only 3.5 Miles from downtown Manhattan, 2 miles from Brooklyn Public Library, 7 miles from LGA airport, and 9 miles from Yankee Stadium. We feature Wi-Fi internet throughout the entire hotel. Some of the amenities include spacious rooms with high ceilings, operable windows, and some guestrooms include kitchenettes. We also feature flat-screen TVs in most rooms as well as a seating area and a desk. A complimentary continental breakfast is included with your stay. Flushing Avenue Metro Station is a short 10 minute walk from the property. The Pointe Plaza Hotel also offers complimentary shuttle service to Nearby Subway/Train Station in Morning Hours. ... more less
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- Also Known As:
- Pointe Plaza Hotel Brooklyn, New York