We booked the 'loft suite with terrace city view' through Travelocity (full payment made upfront) but we were contacted by the Hotel a few days later to say that this room was 'not available' and we would have to pay considerably more for an alternative room. After several emails to the Hotel they eventually agreed to let us have an alternative room at no extra cost (which was great - so we thought) but 3 weeks later the Hotel sent a cancellation email totally out of the blue without discussing it with us first or explaining the reasons why. After I contacted them they said the price we paid through Travelocity was wrong and they could no longer honour the room at that rate (they wanted $400 more). I asked for a full refund and for the name of the manager so that I could make a formal complaint - I am still waiting (it has been 5 days). Travelocity didn't even know that the Hotel had cancelled the booking but fortunately Travelocity have been really helpful (thank goodness). I would never trust The Box House Hotel ever again so please think twice before parting with your money (the way the Hotel handled this situation was very sneaky and unprofessional).
- Official Description (provided by the hotel):
- Located on the Northern tip of Greenpoint, the Box House Hotel offers an authentic Brooklyn experience. This converted factory and its modern 4-story addition, combine to total 130 rooms. The converted factory features spacious loft suites with soaring ceilings, factory details, and kitchenettes. While the new addition sits on top of the factory and is comprised of modern standard rooms, many of which have terraces and views of the NYC skyline including the Empire State Building. All of the rooms are curated with original artwork and hints of nostalgia with thoughtful decoration and decor. Guests enjoy access to the hotel's fitness center with sauna and steam showers as well as dining at the restaurant on premises. ... more less
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- Also Known As:
- The Box House Hotel Brooklyn, New York