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“Great hotel!” 5 of 5 bubbles
Review of The Box House Hotel

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The Box House Hotel
Ranked #3 of 70 Hotels in Brooklyn
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel!”
5 of 5 bubbles Reviewed 20 September 2013

We check out of here this morning, came for my sisters wedding with four kids under 12' the youngest is autistic. Staff are great, patient and accommodating, not a word said when my son decided to open the fire door and caused a bit of chaos, they just very swiftly returned the place to normal. Matt the guy who drives the taxi was charming and helpful. All staff from front of house to the cleaning staff are friendly a and kind. We had the two bed apartment with terrace, perfect, good views, like home from home. When we return this is the only place we will stay, easy to catch the subway or about 25 dollars in a cab to Times Square. The only thing I might suggest is a little chain on the inside door, our son is prone to open doors and run loudly down the corridor, otherwise, faultless, you would be mad to stay anywhere else!

Room Tip: Room 206 is great!
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  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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874 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

We stayed at the Box House Hotel during the 4th of July weekend. The location is great (right next to the bridge and about 5 to 10 minutes from Manhattan) and the staff was really helpful about where to grab a bite to eat and where the best locations for watching the fireworks were.

The room we stayed at had two floors (2 bedrooms upstairs and a living room/kitchenette/bathrooom downstairs). We initially had a smaller room but were upgraded :)

The place is spacious, has high ceilings and the decor was a really nice touch.

I will definitely be staying here again!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ghada M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 17 September 2013

We booked the 'loft suite with terrace city view' through Travelocity (full payment made upfront) but we were contacted by the Hotel a few days later to say that this room was 'not available' and we would have to pay considerably more for an alternative room. After several emails to the Hotel they eventually agreed to let us have an alternative room at no extra cost (which was great - so we thought) but 3 weeks later the Hotel sent a cancellation email totally out of the blue without discussing it with us first or explaining the reasons why. After I contacted them they said the price we paid through Travelocity was wrong and they could no longer honour the room at that rate (they wanted $400 more). I asked for a full refund and for the name of the manager so that I could make a formal complaint - I am still waiting (it has been 5 days). Travelocity didn't even know that the Hotel had cancelled the booking but fortunately Travelocity have been really helpful (thank goodness). I would never trust The Box House Hotel ever again so please think twice before parting with your money (the way the Hotel handled this situation was very sneaky and unprofessional).

  • Stayed September 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
14 Thank Sal012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoxHouseHotel, Manager at The Box House Hotel, responded to this review, 19 September 2013
Dear Sal012,

I deeply regret the confusion surrounding the reservation you had made for the New Year's Holiday later this year. The rate that you received from Travelocity was incorrect and was in no way authorized by us. We have repeatedly tried to contact Travelocity to try and figure out how this error occurred, but, despite our many attempts they would not work with us to rectify their error. Unfortunately, this left us no choice but to cancel the reservation. I am very glad to hear that finally Travelocity has been helpful, as they are the party who accepted and had all payments, and could have worked with us to remedy the situation from the beginning. We are a very small boutique hotel with a customer first mentality and are sorry that you were the victim of the error Travelocity made.

Sincerely,

The Box House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westcliff-on-Sea, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 16 September 2013 via mobile

We had such an amazing time in NYC it was great, made better by our apartment which was faultless! The Box House is an old factory thats been split up into really nice, modern apartments which feels like a home away from home. They have a oven dishwasher etc and 2 massive TVs which both have cable with all the good channels including all the movie ones!

Greenpoint is a really good area to with much better bars then Manhattan and a much younger inderpendant feel like nearby Williamsburg.
The staff are really friendly and they also offer a free taxi service anywhere within about a mile which was a nice touch. I would defiantly recommend staying here.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank willmudie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orvieto, Italy
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

I chose this place in Brooklyn as we are a grown up family of four. Prices on manhattan are just out of control for small hotel rooms and then the thought of renting two rooms would have broken the bank. Our spacious room at the Box Hotel was on a corner of the building (rm 202)looking out at the manhattan skyline. It was plenty large for our family of four and included a big flat screen tv, lots of windows, a small kitchenette with refrigerator and a really large, private outdoor patio. The style and design here is really great and the hotel shuttles-restored old taxis- will drive you for free anywhere within a mile of the hotel. I will stay here again...in fact my wife insists that next time we visit NYC without our adult children that we stay here. The subway is within walking distance across bridge and just two stops from Times Square. There is not daily maid service which was a bit unusual but I did not notice until it was pointed out to me by one of the kids. We did have a car which we parked on the street with no problem. There is no formal or valet parking.

Room Tip: Ask for a room away from the bridge side of the hotel.
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  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank duetravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, UK
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

We stayed in the duplex loft suite with city view in June 2013 and I struggle to find anything negative to say about this hotel, the room was wonderful with everything you need and the air conditioning was an absolute life-saver, can't imagine NYC in the summer with no air con! The view was fab, the beds comfortable (even the sofa bed which we used for half of the stay (due to swapping with friends for the bed to be 'fair) was very comfy and I had no problems sleeping, even with the busy traffic bridge by the hotel (and I am usually a very light sleeper). The free cab service was brilliant and they took us to nearby Williamsburgh free of charge which was great. Hotel itself is about 10/15 mins easy walk to nearest subway and it is just one stop to Grand Central Terminal, so an ideal base if you want to stay outside of the city (which I really recommend as you get so much more room for your buck!) but still within easy access to all the sights etc.

All in all a brilliant hotel and I would definitely stay there again if I ever returned to NYC! Thanks Box House :)

Room Tip: Would really recommend a city view room - nothing quite like gazing out over Manhattan at night time...
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  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

We have just returned from a one week stay at this lovely hotel. The purpose of our visit from London was to help to plan and then attend the funeral of a close family member in Brooklyn. Without exception the staff were all friendly, supportIive and patient. The suites do not have a telephone, (in normal circumstances this would have not been significant), so we were regularly making and receiving calls on the main telephone at reception. This must have been really inconvenient for the staff but they remained professional and friendly at all times.

It was a busy time for the hotel but the longest we ever had to wait for the curtesy taxi was 10 minutes. The taxis are truly special.

The accomodation is very clean and modern. We loved the high ceilings and the trendy dressing of the rooms. Although the hotel stresses that there is no daily housekeping, the bins are emptied, the bathroom cleaned and the bed made daily.

By the way Wi fi is free at the hotel.

Prior to visiting I noticed that many of the reviews mentioned the surrounding streets. They are quiet but not in an intimidating way. I felt safe at all times. Bars and cafes are within walking distance as is the bus stop. The Green Point Subway station is also within walking distance although the curtesy car will drop you off or pick you up from there. There are quite a few restaurants close to the Vernon Avenue subway station as well.

Finally, the staff - for us they really made the stay special. They were all warm and welcoming and nothing seemed to be too much. Truly sensational people. I have to give a special mention to Janeeka who just shone.

Thank you everyone at The Box House. We will definitely be back. Lets just hope that with such an amazing place the high demand does not cause the prices to rise too much as at the moment it is fantastic value for money.

B. Thomas

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank B-TH0MA5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Box House Hotel

Property: The Box House Hotel
Address: 77 Box Street, Brooklyn, NY 11222-1151
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Brooklyn
#1 Luxury Hotel in Brooklyn
#1 Family Hotel in Brooklyn
#3 Business Hotel in Brooklyn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Box House Hotel 4*
Number of rooms: 56
Official Description (provided by the hotel):
Located in the industrial chic area of North Greenpoint in Brooklyn, The Box House Hotel features contemporary lofts and suites with large windows. The Box House offers comfortable self-catering accommodations with extensive hotel facilities. Each apartment-style accommodation at The Box House Hotel is styled with bright colors, hardwood floors, antiques and contemporary art. Select rooms have a terrace and views of Midtown Manhattan. ... more   less 
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Also Known As:
The Box House Hotel Brooklyn, New York

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