I had to go to NYC to meet a friend and spend the weekend there. So I called Sumner Hotel a week before and reserved a room for 2. I went out to Manhattan and came back pretty late that night, the room was cold since we are in November and NYC is pretty a cold place, so we turned the heater on but we didn't get any heat. I went to talk to the front desk and informed the guy about the heater situation, he said he will send someone. After 15 minutes, a guy came in to check the heat, he assumed he fixed it and told me to leave it on that mode it should warm up. But again it didn't work, so I went back to the guy at the front desk and told him that the heater is still not working so he answered back with a rude tone saying: "I already told someone to check it for you" , he had no idea that this guy came, so I answered back "why are you yelling at me? The operator guy came and it is still not working". Then he came himself to check it out he stayed like 10 minutes trying to figure out what's wrong and finally he said "just leave the heater on this mode it just needs time to warm up". We took his advise and waited for an hour but again nothing happened. So the next day I had to inform the front desk lady that the heater is not working in my room,she said we will figure it out. So when I came back that night it was 3 am next day . they were setting up a a space heat!! Why would they decide at 3 am to put the space heat!? And they said we hope this heat will warm your room while we move you out tomorrow, which was my last day. Next day, I had to leave but my friend stayed at the hotel, so when he went back to the room during evening time, while he was using his laptop , suddenly water start dripping from the top!! He recorded the video of the dripping.
After that , they had to move my friend to a different room.
I would highly recommend not staying at this hotel. Its not worth it and it was expensive, you can def pay a little more and stay in Manhattan in good hotel.
Oh, above this food was very disappointing!
The only good thing about it is its location, 2 minutes walking to the subway.
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- Also Known As:
- Sumner Hotel Brooklyn, New York