I made a reservation through booking.com to stay at this hotel for a conference in Brooklyn I was going to. Before making the reservation, I remember very clearly that the caption on the side of the hotel on booking.com stated that "Free cancellation". I booked 2 rooms for two days because I was going with some people. A couple of days later, I found out that the conference had been cancelled. I called booking.com to cancel my reservation since the conference I was about to go had been cancelled. I was told that the confirmation letter they sent to me stated that the rooms I booked were non-refundable rooms. I do remember very well that there was no non-refundable written beside any of the rooms I booked. I did not even check the confirmation letter when I received that day I made the reservation, else I would have called them back to cancel it immediately since during my search for a hotel in Brooklyn, I stayed away from all the non-refundable rooms of some hotels in Brooklyn.
I called the Sumner hotel to resolve this issue but I was told that the mistake was with booking.com. When I called booking.com, they told me they would contact the hotel since it was the hotel that charged my debit card and took my money ($771.95). I feel like the hotel is doing anything possible to take my money for a room I haven't even slept in yet. I called it stealing. I also feel like this is some kind of a scam booking.com is doing with some other hotels out there.
I researched into the reviews of booking.com and I found out similar issues with some people out there. Please, stay away from booking.com and this Sumner hotel in Brooklyn, New York. I will continue to press them to pay my money back every week before I cease to exist.
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- Also Known As:
- Sumner Hotel Brooklyn, New York