We'd really hoped to find a gem in Brooklyn but were sorely mistaken. The Park House's website mentions the following, which are all entirely untrue:
- elegant hotel
- staff is courteous and attentive, superb service
- warm welcome
The staff was curt and couldn't be bothered from the second we showed up.
The walk from the elevator to our "luxury suite" was like walking through a horror movie... dilapidated and rickety with florescent lights and peeling paint. Our room was a little better, evident that they'd recently renovated it. Heat didn't work, no lightbulbs in the bedroom lamps. Strong roach spray fumes. A smoke detector somewhere out in the hall chirped all night in need of batteries.
At 7 AM, construction started up again in the room NEXT to us. Saws, hammer, metal clanging, music. Unbelievable. We barely slept, and fitfully until the front desk called to see if we'd be staying another day. I thought we'd stayed past check out and asked for more time but they impatiently told me our suite had been let for the next night so we needed to get out. It was Monday morning. I asked what time it was and she said it was 9 AM. We were rudely granted more time after I cited the fact that we'd not been told they were under construction when we booked the room and had hardly slept.
The noise continued until we checked out at 11.
The girl at the front desk was short with me about the check-out process and when I spoke to the manager, suggesting that even the MENTION of the POSSIBILITY there might be a bit of noise nearby would have been helpful to us, he got very annoyed and defensive saying that he never knows when they're going to start or on what room.
I was calm about it and he was still a turd about the whole thing.
Oh, and parking was ridiculously bad in that neighborhood. My boyfriend parked nearly ten blocks away.
- Official Description (provided by the hotel):
- Located in the heart of Boro Park, this elegant hotel is suited to the needs of both business and leisure travelers. The Park House Hotel offers luxuriously appointed suites and studios. The superb service and immaculate rooms set new standards in excellence. The Park House extends a warm welcome to its guests with coffee and tea always being served in its beautiful lobby. ... more less
- Also Known As:
- Park Hotel Brooklyn
- Park House Hotel Brooklyn, New York