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Holiday Inn Express Brooklyn
Ranked #39 of 72 Hotels in Brooklyn
London, United Kingdom
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Real value for your money.”
4 of 5 bubbles Reviewed 26 May 2014

This is a perfect hotel if you don´t wish to pay the high rates of a room in Manhattan.
The hotel itself is really close to the Union Street underground station. From there you can take the line R to go to the centre of Manhattan. There are a few off license shops around, and a few restaurants, but I would not say it is a lively area anyway.
The rooms are not too big, but definitely more spacious than the ones in London. The bed was huge size and we had space enough to leave our luggage, so it worked pretty well for us. The bathroom was OK, and the toiletries were replaced on a daily basis. Since our room was on the ground floor (on the street level and in the same floor as the breakfast room) we initially thought that we would have a lot of noise, however, this was not the case.
However, the best for me was the fact that the breakfast is included in the rate, which makes life much easier. There was a pancake machine, cereals, bagels, hot dishes (bacon, eggs, mushroom,...), fruit and all kind of coffees and juices.
All in all, I would not say this is a great hotel, but it is a good option in case you don´t want to spend that much money.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon W, General Manager at Holiday Inn Express Brooklyn, responded to this review, 28 May 2014
We are extremely pleased that you enjoyed your stay with us. It is our passion to serve and provide a memorable experience to our guests. It is our goal that the next time you stay with us, your experience will be even better.
Thank you for taking the time to share your experience and we look forward to serving you in the future!
-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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318 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 May 2014 via mobile

I'm very happy i chose to stay here. There's a subway stop right on the corner. The staff is VERY pleasant and friendly. Breakfast is good. The room they had me in was on the lowest floor and prettt noisy in the morning, I didn't complain or ask to move as i was only staying for 2 nights, but im sure if i had, they would have helped me out. Very nice people here and convienent location. And half the price of a Manhattan hotel!

Helpful?
Thank Aimée A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brandon W, Manager at Holiday Inn Express Brooklyn, responded to this review, 28 May 2014
Thank you for taking the time to write about your experience. It is our passion to serve and provide a memorable experience to all of our guests. Per your review, it seems like we lived up to your expectation. It is our promise that the next time you stay with us, your experience will be even better!
We can't wait to see you again and thank you for choosing the Holiday Inn Express New York-Brooklyn.
-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

My wife and I stayed a few nights last week and had a very pleasant experience. Brandon who is the general manager went above and beyond to make sure we were comfortable and happy. Everything was a breeze! From check in, to anything I needed during my stay and all the way through check out. Plus the fact that the price was right makes this a win win for me and my family. We were close to everything we needed. Another bonus is that there is a restaurant called Dinosaur BBQ right across the street and it is a must!!! Overall I am extremely pleased with the people who were very friendly, the cleanliness of everything and the location being close to anything we wanted. Great quality, especially for the money!!! I will stay here again next time I visit!!!

Room Tip: Ask for a higher floor for a better view.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lrlrlrlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon W, General Manager at Holiday Inn Express Brooklyn, responded to this review, 28 May 2014
Thank you for taking the time to review our hotel. We are pleased that you had such a wonderful stay with us. It is our passion to provide a memorable stay for each and every guest that walks through our doors. You definitely had a memorable experience and our location is perfect for maneuvering throughout Brooklyn as well as Manhattan.
We can't wait to see you the next time you are in New York. We promise that your experience will be even better!
-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 26 April 2014

Reservations don't seem to matter at this hotel, nor is it kept in good order.

Booked two rooms with two double beds each via Expedia four weeks prior. "Guaranteed rooms" by the way. Confirmed reservations with hotel earlier in week. Upon arrival at 4pm, was told no rooms with double beds were available and no rooms with double beds would become available. "The hotel was busy" so said front desk attendant. So what's point of a reservation, I asked. I was then told I should take up my issue with Expedia. Offered rooms (that we first accepted) that couldn't accommodate a cot. Did I mention yet that the sole elevator was inoperable? The accommodations here are two star at the very best.

Expedia no help here either. They offered to cancel the reservation and make reservations at a nearby hotel at approximately twice the price per room. Note I was able to quickly find a reservation at same hotel, Marriott Brooklyn Bridge, for $70 a night less than Expedia offered.

In terms of what other travelers have mentioned as to expectations, this hotel is no better than nearby Red Roof Inns, etc. No matter, a front desk clerk's pat response of "I understand" is no substitute for honoring reservations. As for Expedia, why bother. Hotels disdain them and treat Expedia booked guests as second class.

Room Tip: If the price is close, stay by the Marriott or in NYC and take the subway to Brooklyn. Or cab it.
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  • Stayed April 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank stuart c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon W, General Manager at Holiday Inn Express Brooklyn, responded to this review, 28 April 2014
Dear Buff Grove,
First and foremost, we want to thank you for choosing the Holiday Inn Express brand. We know that you have options when choosing your hotel accommodations and we appreciate you choosing us.
With regard to your concerns; we are extremely apologetic that the room type you requested was not available at check in. There was some type of miscommunication with the reservation system evidently. We have been in contact with tech support about it and they are working to correct any system errors.
Our elevator was going through an extensive upgrade. Unfortunately, it just happened to coincide with your stay. As a staff, I know that we were extremely apologetic and were willing to carry your bags to and from your room and your convenience.
It is our hope that you will give us the opportunity to deliver the type of stay that so many of our other guests have experienced and written about on tripadvisor.

Thank you,

Management
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Appleton, Wisconsin
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

It is interesting to read some of the reviews on this hotel. First of all, the price is about a third of what other hotels are charging in the surrounding areas. i am not sure what some expect. The access to the subway (about two blocks away) makes travel to Manhattan etc. very easy. Yes it is a little dated, but the room were clean, staff was helpful and overall it was a good stay. There was a quite a bit of outside noise, but frankly there is anywhere you go. The breakfast area was nice- a little busy, but that certainly is not the hotels fault. Traveling to NYC for sake of price and location would make me select this hotel again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
180 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

Downtown Brooklyn use to have two Holiday Inn hotels. Now they have one Holiday Inn Express at this location. The hotel by itself is good considering it's location. The location is not bad and is within close proximity to Manhattan. I stayed there for four nights and two of the nights, I had to find parking on the street. The other two nights, I had to pay 28.00 plus taxes for on site parking. When you make a reservation for this hotel, make sure you request on site parking if you drive. I was under the impression that parking was available if you were willing to pay for it. Not the case.
The room was clean and the bathroom wasn't bad considering the age of the hotel.
I felt safe in the neighborhood and at the hotel. The free breakfast was better than usual but not like a hotel with a full restaurant facility. The bacon had flavor, but was paper thin, like most hotels who offer free breakfast. The attendant was friendly at the breakfast area.
There was one elevator and you had to be patient. The hotel did offer free bottle water.
Be aware of the time of week or special events being held in the area. The price could go up by 2.5 times the normal rate if the Barclay Center has an event. Typical extortion from the traveler.
There are plenty of nearby restaurants in the area and within a good walking distance. However, there is a decent barbecue restaurant across the street.
Avoid getting one of two rooms on the second floor by the breakfast area. Too much noise and a noisy ice machine. Ice is not available on all floors either.
Hotel lobby staff were friendly.
Would I go back? Absolutely if the price was affordable.
My rate was $140.00 but two weeks later, the rate would go to over $300.00 for the same room because of whatever.

Room Tip: Avoid getting one of two rooms on the second floor by the breakfast area. Too much noise and a noisy...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank TBRD113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

Nice clean friendly hotel. Breakfast options included a pancake making machine, fresh cinnamon rolls, yogurt, scrambled eggs, bacon, sausage, hard boiled eggs, cereal and more. Great barbeque across the street.

Room Tip: All rooms have a terrible view
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Brooklyn

Property: Holiday Inn Express Brooklyn
Address: 625 Union St, Brooklyn, NY 11215-1033
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#14 Business Hotel in Brooklyn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Brooklyn 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Brooklyn NY, the obvious and affordable alternative to Manhattan hotels is conveniently located in the heart of Brooklyn. Walking distance to a plethora of restaurants, lounges, shopping and Government and corporate offices, Long Island University, Navy Yard, Coney Island, Brooklyn Academy of Music, Brooklyn Bridge, and Brooklyn Botanical Gardens. This 115-room property with superior customer service is located in the historic Park Slope section of Brooklyn, NY. The hotel is a recently opened IHG property. Our pet friendly hotel features include Jacuzzi rooms, complimentary deluxe breakfast buffet, free wireless high speed Internet access and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning, featuring a selection of fruits, juices, cereals, breads/pastries, and hot items rotated daily. We have also created the world's best tasting cinnamon roll. Additional features include a self-service business center and limited self-parking (at an affordable fee). Steps away from Union Street Subway Station and walking distance to Metro Tech Government Offices. ... more   less 
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Also Known As:
Holiday Inn Express Brooklyn Hotel Brooklyn
Brooklyn Holiday Inn Express
Holiday Inn Brooklyn
New York City Holiday Inn
Holiday Inn Express Brooklyn New York

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