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David F

great hotel

4.0 of 5 bubblesReviewed 14 Nov 2022
great hotel after my last hotel experience, every time i come brooklyn i will stay here. rooms are very clean, staff are great. they have a great restaurant and very good location for shopping! i was very impressed with everything about this hotel. they even have a pool!! highly recommended. they have parking. very pleased with my experience and got my moneys worth!
Date of stay: November 2022
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviewed 29 October 2022 via mobile

Besides a slower than necessary check in process, good experience overall. Good location to venture into Manhattan and the Carroll Gardens neighborhood. Rooms were basic but enough comfort. Coffee kcups in room were actually flavorful and great bagel place one block away l

Date of stay: October 2022
Trip type: Travelled solo
Thank jupiterman3000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2022 via mobile

Staff is friendly and helpful. Parking was valet with in and out privileges. You text a number when you need your car out. $45 per night for minivan. $35 for regular car.

Room is small but has keurig coffeemaker, mini fridge, microwave, iron and hair dryer. Beds are comfortable. Room was quiet. We were on the 12th floor.

Subway is very close. About a 3 minute walk.

Only downside was a very strong Marijuana smell in the room. It was on and off but very evident when we came in from being out all day. I prefer that to cigarette smoke so it wasn't really a problem for me but if you're sensitive it would.

Would stay again if we returned to NYC.

Date of stay: August 2022
Trip type: Travelled with family
Thank courtneyj61979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2022 via mobile

There were issues not typical of Holiday Inn. The hotel was clean and the staff were all friendly and helpful. But the one day of our trip we asked to have the room clean, we purposely left the entire day so it could be cleaned and it still wasn’t clean even after asking the front desk- they finally got to it around 5:00 after we came back but by then we had run out of toilet paper and had no clean towels to take a shower before going out again.

The water pressure in the shower was amazing! Better than we’ve ever had at a hotel. But, the shower head didn’t tilt at all so being a small shower, forget about not washing your hair if you didn’t want to because there’s no way to avoid getting soaked.

The soap was tiny!!! Have never seen such small soap at a hotel.

And there’s no hand towel- there are only bath towels, or wash cloths to dry your hands which we found odd.

The bed was terrible- big indentations on both sides which did not make for good sleeping. It’s time to replace the beds.

While there’s no smoking in the hotel, apparently marijuana doesn’t apply- the entire floor reeked of pot (the skunky kind not the good kind!) the entire time we were there.

The lobby was nice and has an atrium and restaurant, both good places to work if need be. The hotel is in a good location, lots of restaurants and shops close by and within walking distance of the subway.

Overall the hotel was meh- probably wouldn’t stay here again.

Room tip: It’s a busy hotel and the elevators are slow with so many people. The restaurant is good- but there are lots of other places close by.
Date of stay: August 2022
Trip type: Travelled on business
Thank SusanG518
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Brooklyn Downtown, an IHG Hotel, responded to this reviewResponded 26 August 2022

Hi SusanG518,

Thank you for your coming to visit us. Here at Holiday Inn Brooklyn Downtown, we provide a quality stay in an environment for all the family.

I received your evaluation of our service and am sorry for the inconvenience during your stay. I understand your disappointment about these matters. I handed out your comments to our local area managers to get evaluated. We took action to improve our services and offers.

I invite you to visit us on your next travel adventure so you can experience our new offers.

Great wishes,

Oscar C.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2022 via mobile

This hotel is one of the most affordable options in Brooklyn but it’s horrible. Stay elsewhere!

I checked in shortly after midnight & was given a room on the 9th floor that was already occupied & the entire floor smelled like weed.
After going back to the front desk, they eventually found a room on the 12th floor. The staff didn’t seem apologetic at all.

The rooms are small & the toiletries are cheap. I recommend wiping everything down with Lysol/Clorox wipes & making sure there are no stains on the sheets. I found hair on the toilet seat so I don’t think housekeeping does a very through job. No hand towels were available throughout my stay. The quality of the toilet paper was so bad that I bought my own.

The restaurant on-site is understaffed, overpriced & the food isn’t the best. There are a lot of other options on Atlantic Ave or CityPoint - DeKalb Market Hall.

Room tip: Request a high floor away from the elevator
Date of stay: July 2022
Trip type: Travelled solo
Thank trinisteph
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2022

We recently came over from the UK to see my daughter and son-in-law and to go to a wedding in Tarrytow. I was immediately recognised as a Diamond Elite member and we were treated wonderfully by all of the great staff at the hotel. Our first stay was on the 10th floor with views over to the Verrazano Bridge and Statue of Liberty and the second was one floor up.

Apart from the fact that the room was slightly on the small side given all the luggage and wheelchair we had, it was extremely comfortable and quiet. The hotel is extremely well located both for Atlantic Avenue and for the subway.

We thoroughly enjoyed our two staffs and must praise the staff for being wonderful - happ, friendly and helpful. THank you guys

Date of stay: May 2022
    • Value
    • Cleanliness
    • Service
Thank nsojer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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