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“Great for Business Stay, Service Left A Lot to Be Desired”

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BEST WESTERN Gregory Hotel
Ranked #29 of 72 Hotels in Brooklyn
Dallas, Texas
Level 6 Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great for Business Stay, Service Left A Lot to Be Desired”
Reviewed 3 June 2014

Overall, the stay was good. I was here on business and the location was perfect for me. Rooms were clean and nice and roomy for the New York area. My floor had a bit of a moldy smell to it. Not too much traffic noise. Breakfast was typical continental fare you'd find at a BW. The area, Bay Ridge, is a cool area of Brooklyn and the hotel was convenient to walk to several restaurant options. In general, the staff was very polite...with one huge exception. Upon checking out, the desk agent was something else. When I questioned a charge on my account, she became very confrontational. She acted as if she was doing me some huge favor by removing charges that shouldn't have been there in the first place. I know that New Yorkers can be a bit abrupt, but this was down right rude. Sadly, as this happened during checkout, what would have been a pleasant stay, ended on a very sour note.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review, 27 June 2014
Thank you very much for your feedback. On behalf my staff and I, please accept our apologies for the rude tone that was exhibited at check out. I will definitely review your comments with our staff and I hope that will give us an opportunity to display better hospitality in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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361 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
Watertown, United States
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 2 June 2014

Staff was great. Breakfast was good. Room was clean and quiet, aside from a rattle in the HVAC unit. Close to subway and great food. Nice park nearby. I'm not thrilled that I need to type a minimum of 200 characters, so I'm going to type a whole bunch of nothing now.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Best Western

Helpful?
Thank Raymond J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lighthouse point fl
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014

bagles and cream cheese were the best part of the stay at this hotel, not enough tables in breakfast area, unless you are a early riser, windows are thin, i thought i was sleeping out side, i had to wait a few times for the coffee to be refilled, but for bay ridge it is a good pace to stay, parking is very tuff, but you will find one if you pray hard and circle the blocks. ( $ 200 a night, no feather pillows ) 3 nights 5-22,23,24 of 2014 )

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank givebloodlivelonger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 27 May 2014

If you like to be away from the noise of the big city yet close enough if you like the underground as your mode of transport, this place is just fine between Coney Island and Manhattan. As a tourist you caj get a better sense of city life and its boroughs. The neighbourhood is clean and everyone has pride in their home.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Erich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rocky point, United States
2 reviews
Reviewed 24 May 2014

we had my daughters graduation for wagner college in staten island. all hotels were full in staten island, so we stayed in Brooklyn right near the varazanno bridge, it was perfect. but you have to pay $25 for parking. rooms are small, beds are good. hallways are so hot. parking valet took 10 minutes to get the car, breakfast was free and good, nice area and clean room.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach, CA, United States
1 review
Reviewed 20 May 2014

I was in town for a relative's wedding down the street, so location was ideal. Didn't spend too much time at the hotel, mostly used it to crash at night. Breakfast was adequate, room was sufficiently clean & comfortable, value was good.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Constantine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymarket, Virginia
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 May 2014

Tiny rooms. Subway rumbles through but not a problem. No fitness center. Floors not level. Have to give your car up and not have access to it. Since my business ws on the Brooklyn waterfront this was a fine location and while pricey it was OK for my purposes.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank joewho4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Gregory Hotel

Property: BEST WESTERN Gregory Hotel
Address: 8315 4th Ave, Brooklyn, NY 11209
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #29 of 72 Hotels in Brooklyn
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Gregory Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Best Western Gregory Hotel is ideally located in the beautiful Bay Ridge section of Brooklyn. Guests are two miles from Staten Island and eight miles from the historic Brooklyn Bridge, leading to sightseeing, shopping, corporate offices and nightlife in New York City. The Metro (subway system) is less than two blocks from the hotel as well as major City Bus routes. Each well appointed guest room features Cable Television with Free Internet Access. Guests staying at the Gregory Hotel receive a Free Hot Breakfast and Complimentary Newspaper. The property also features a quaint Lobby Bar. There is a Business Center on property with complimentary internet. All guest room are equipped with complimentary high speed internet access. Valet parking is available at an additional charge. More than 3,000 square feet of meeting and banquet space is available for corporate meeting, seminars, luncheons and cocktail parties. ... more   less 
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Also Known As:
Best Western Brooklyn
Brooklyn Best Western
BEST WESTERN Gregory Hotel Brooklyn, New York

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