The one good thing I can say is that we received a hassle-free refund. I booked a nonsmoking room due to severe health issues I have. 1st there was no parking available near our room, we would've had to park on the other side of the building. My fiance checked the room first just because by his impression of the lobby he had a feeling I would have some trouble. Even he, who is a smoker, couldn't stand the smell of the room. It was like (and I did go in to see myself) someone stayed there for a month and chain smoked stogies. The room appeared fairly clean although there were quite a few flies. We were told that the room had been a smoking room but was repainted and carpeted. We were given the option of switching rooms but we didn't want the hassle of going through the same thing again so we went across the street. More expensive but worth it.
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