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“Fun stay in an Old West hotel”
Review of Palace Hotel

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Palace Hotel
Ranked #3 of 9 Hotels in Silver City
Certificate of Excellence
Santa Fe, New Mexico
1 review
“Fun stay in an Old West hotel”
Reviewed 30 December 2013

We stayed two nights on a trip with another couple and ate in some good restaurants downtown. Our rooms were great - clean and historic. We received excellent service from both the owners and manager who overlapped on the weekend we were there. Beds were quite comfortable. Few motel "free breakfasts" are all that attractive, we actually ranked this one a cut above the average given its real coffee and a few items that were perfectly fine.

Idiosyncratic yet satisfying on the basics, and a good value. We would definitely stay again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Rimr0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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  • German first
  • Spanish first
  • Any
English first
Terrace, Canada
2 reviews
Reviewed 28 October 2013

This hotel is old, and I accepted it for all its historic charm. The rooms are not perfect as we expect from a modern hotel, but if you want modern, stay somewhere else. The age of the rooms adds to the ambience. The owners were friendly and I enjoyed our chats. We had arrived later in the evening and after driving for most of the day the hotel had a feeling of "Welcome here."

Room Tip: Ask for a room that is not over the bar.
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank chocoate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
117 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 18 August 2013

It's true that the Palace Hotel in downtown Silver City is quirky and has its charms (as other reviewers have noted). It is the polar opposite of a monotonous and predictable chain hotel; and it is not as pretentious or expensive as some boutique hotels. It's located in the historic downtown area, within easy walking distance of restaurants, art galleries, and shops. All of these are good traits.

But my impression from a two-night stay with my wife is a shameful waste of potential. The hotel owners - and staff - make no effort to turn the hotel's undoubted charm into an enjoyable experience.

Let's start with the rooms. Our room was large - it was in effect two linked rooms, with a queen in one and a king in the other - but stuffed haphazardly with furniture. Despite the size, we still had only one chair to sit on (a large armchair-style rocking chair) but no table. We had no wardrobe for our clothes. It would take only a little effort to consider what travellers want from a room; how to make it both charming and useful.

Breakfast is an even better example. The hotel serves a continental breakfast in an upstairs common area every morning. We had coffee, bagels, English muffins, bread, hard-boiled eggs, yogurt, two choices of cereal, orange juice, and fresh oranges. The quality was very poor, however (I have never had undrinkable orange juice before), and utterly uninspired. The bagels and muffins were gas station quality. Spreads were available in awful squeezable bottles. We tried this breakfast on our first morning - and went out for an excellent breakfast nearby on the second. Yet it would be so easy for the owners/manager to get some high quality pastries from one of the several bakeries/stores in town and make breakfast a star.

There is also a total lack of imagination and initiative with the coffee. The hotel puts a plate of cookies out every night (to their credit) on a table in the common area. But there is no coffee. Most of the coffee shops in town close at 6pm - so a great opportunity for the hotel to serve its guests by brewing a pot or two. But no - the coffee maker is locked up.

Finally, the staff. We did experience a friendly and efficient manager at check-in (he had two check-in slips ready for us - one with the full price, the other with the discounted one). We found other staff to be surly, dour, and almost aggressive. One staff member asked us as we sat down to breakfast if we wanted our rooms cleaned - quite aggressively - we said we wanted only new towels. She dumped a stack of new towels on the breakfast table beside us. Neither appropriate nor classy.

The hotel does do some things right. It has free wireless internet (it worked about 80% of the time for me). The hotel is clear online and in phone calls that its rooms are not air conditioned. It has a deal for free access to a nearby gym. It has satellite TV. And it is much cheaper than other hotels. But none of this can make up for the awful lack of care for its customers' experience; and the total lack of vision of what the hotel could be. I would recommend the hotel only for a cheap one night stop-over. I would not recommend the hotel for a longer break.

Room Tip: Some rooms overlook the intersection of Broadway and Bullard - the traffic light and downstairs bar...
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  • Stayed August 2013, travelled as a couple
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Helpful?
4 Thank Gearoid9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange County, California
2 reviews
Reviewed 27 July 2013

I stayed in the Spring of 2013 and I will probably be back in Silver City quite often to visit my brother. I would always rather stay in a cool place than a cookie cutter hotel.

Cowboy hotel with electricity. Which is temperamental. The light would flicker when we shifted in bed because the outlet was loose. The bath tub had peeling spots.

But I love the location (I didn't have a noise problem). It's right in the historical section and there is an antique mall type store across the street.

Friendly staff and free breakfast. Attentive to calls.

  • Stayed May 2013, travelled as a couple
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Helpful?
Thank babybluesblind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 June 2013

I stayed at the Palace Hotel, Silver City NM in late May 2013.
The hotel is quite a gem with much old world charm and it is a very different experience from the chain hotels. So it is old and a bit quirky. The floorbords creak.
Check in went smoothly and the lass behind the counter was helpful with restaurant suggestions.
I reserved Room 76, described as - Large Room, Queen Bed, Full Bath. The room might have been described as 'large' but it was a challenge to find somewhere to put a suitcase and to use the laptop.
This room is on the corner of E Broadway St and Nth Bullard Sts. It is right above a cafe. The hotel WiFi signal was pretty weak as this room is about as far as you can get from the reception area. However the signal strength from the cafe just below was very strong, so I used that.
I stayed here for just one night - a Saturday night. To cool the room a little I opened both windows and a very nice cross breeze came through this corner room. The only downside to this is that the hooting and hollering from the bar patrons just up the street on Nth Bullard went on till very late in the night. Couple this with the traffic stopping and launching at the lights right outside and it was noisy. I sleep soundly and this wasn't a big deal, but if you are a light sleeper then it would be a problem.
The breakfast is available on the 2nd floor mezzanine level and was quite good.
Overall I was happy with the experience and would stay here again.

  • Stayed May 2013, travelled solo
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Helpful?
1 Thank HmmmAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Ranchos de Albuquerque, New Mexico, United States
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 June 2013

This historic hotel is authentic, complete with a squeeky bed and drippy faucet. Silver City is a fun town if you aren't looking for a common destination and the same goes for the Palace. If you can go for Memorial Weekend, the Blues Festival is great and FREE!

  • Stayed July 2012, travelled as a couple
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Helpful?
Thank Nancy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mimbres, New Mexico, United States
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 May 2013

This was our second stay, different room and once again we were pleased with the accommodations. In the evening there is seating in the lobby where guests gather and talk of their days experiences. We have stayed at the local chains near town and a newly "renovated" establishment nearby and the Palace is much nicer.

  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Denise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palace Hotel

Property: Palace Hotel
Address: 106 W Broadway St, Silver City, NM 88061-5324
Region: United States > New Mexico > Silver City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #3 of 9 Hotels in Silver City
Price Range (Based on Average Rates): £
Number of rooms: 22
Official Description (provided by the hotel):
Come join us at the Palace Hotel‚ located in the heart of the historic district of downtown Silver City. Just step out the door and you’ll find art galleries‚ specialty shops‚ theaters and restaurants‚ all within walking distance. Our 22 charming guest rooms and suites are reminiscent of a small hotel in the European tradition. Your day will begin with a complimentary continental breakfast‚ in the upstairs skylit room . . . an extension to our guests rooms which can be used for intimate conversations‚ quiet reading or making new friendships. ... more   less 
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Also Known As:
Palace Hotel Silver City

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