My husband and I chose the Palace Hotel in Silver City primarily for it's convenient access to the Old Downtown area, and the quaint funky charm of the historic building.
I called and spoke with the manager directly and specifically requested a particular room. She told me that it was available for the weekend nights we were going to be in town, and that we were booked for that room. I used a credit card to hold the reservation. When we arrived, we were given the key to a different room, the credit card was charged for two nights, in advance, without preview of the room we were being shuffled off to. When asked why we were being bumped out of a room that we had requested and been assured we would have, the woman behind the desk tells us she is just the owner and has no idea why we were switched.
The room was not anywhere near as nice as the other rooms. The toilet leaked at the base, the hot water for the shower barely reached lukewarm, the floor fan did not work and the ceiling fan barely rotated. There was a door to nowhere that had a next door room window sharing the gap in the building and the person in that room had the tv on all night, every night, that created a light show in our room. The laundry facility was, also, just outside our door and the dryer buzzer started going off early in the morning.
The front desk attitude needs much improvement, that is if you can find someone at the front desk. We definitely will not stay there again. There appears to be a nice B&B just up the street that we may try on our next trip to Silver City.
- Official Description (provided by the hotel):
- Come join us at the Palace Hotel‚ located in the heart of the historic district of downtown Silver City. Just step out the door and you’ll find art galleries‚ specialty shops‚ theaters and restaurants‚ all within walking distance. Our 22 charming guest rooms and suites are reminiscent of a small hotel in the European tradition. Your day will begin with a complimentary continental breakfast‚ in the upstairs skylit room . . . an extension to our guests rooms which can be used for intimate conversations‚ quiet reading or making new friendships. ... more less
- Reservation Options:
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- Also Known As:
- Palace Hotel Silver City