We arrived in a group, and I was afraid that checking in that many people would take forever. But despite having only one clerk behind the desk, everything went smoothly, efficiently, and accurately. The clerk was very polite and helpful, and I will say that when we checked out the 2 ladies were the same. 5 stars for them all.
Our room was on the second floor, on the "highway" side and I don't recall any traffic noise at all. We do tend to keep the air circulating, so perhaps this drowned out any noise there might have been. There was a definite smell of cigarette smoke in the hallway. I couldn't find any smoking rooms around that area, so I don't know where it was coming from. Fortunately, it did not invade our room.
I liked that our room had the sink outside the toilet/tub room; that is always a plus for me. Adequate space, comfy bed, handy mini fridge, older TV but we never turned it on so that didn't matter. There were plenty of towels and everything looked clean. Even the complimentary shampoo, soaps etc were replaced each day.
Breakfast was included, and the woman on the first morning had trouble keeping up with the crowd. The scrambled eggs and coffee cream took too long to be replenished, messes were not cleaned in a timely manner-- I think she was overwhelmed. The bacon was terrible-- it looked greasy but had a dry cardboardy texture. The sausage patties the next morning were much better, plus the juice actually tasted like juice. The young man working in the breakfast room that day was really hustling: 5 stars for him. There was fresh fruit, bagels, make your own waffle, hard boiled and scrambled eggs, hot items like biscuits and gravy, cereals, coffee, juice, and milk-- you could make a decent meal here.
The highlight for us was the balcony on the second floor-- access is just past the soda machines. There are benches to sit on and a couple of end tables, lots of space to stand or lean against the railing. There is a room whose window looks out to the balcony, so we tried to keep the noise level polite so as not to disturb too much. The balcony overlooks the highway (not that much traffic) and the front parking lot, but you can also catch the sunset and mountain silhouettes. Great place to hang out.
When checking out, there is a sign that says there is a $1.50 per day charge, but if you ask, it will be removed. So I asked. And it was taken off. I hate being charged for a safe, and to just take it off if I ask-- why charge in the first place?
Overall, this is an older place with some signs of wear, but it is maintained well and has pleasant people. I would like to give 3.5 stars for the yucky bacon and smoky hallway, but I will I "round up" to the 4 stars for the location and people. I would stay here again.
