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“Pretty nice resort, Eurotrash quality customer service”
Review of Lake Powell Resort

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Lake Powell Resort
Ranked #14 of 24 Hotels in Page
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pretty nice resort, Eurotrash quality customer service”
Reviewed 19 August 2014 via mobile

Room was nice and it's a great location. The problem here is with the lack of customer service.

The girl at the front desk didn't seem to know anything about Lake Powell, despite living there. I had to call the front desk three times in order to get a roll away bed delivered.

Also, we rented a motorboat and learned it had low oil once we drove out into the lake. As we slowly limped back to dock, forced to hear an annoying beeping noise from the engine, we were told a mechanic would drive out to fix it right away. One hour later, no mechanic. Then, when we finally made it back, some jerk told us we had to fill up the oil and gas, and didn't seem to grasp the concept that we were given a boat with no oil in it, so we shouldn't have to pay for a full tank of oil. Luckily, a girl at the desk gave us our money back... although the manager likes to hide in the back of the building like the wizard of oz behind his curtain. You can only communicate with this mysterious manager by writing your complaint on a piece of paper.

Oh, and the food sucks. I ordered some chicken fingers in a tacky, artist-themed restaurant and waited 15 minutes for the exact same chicken fingers my high school served (not good). The place is owned by Aramark, a leading maker or school and prison food, so don't expect much more than that.

Stayed August 2014
Helpful?
4 Thank Mwoik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
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  • Cleanliness
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Boston
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2014

The place was average. The service was terrible actually. The view was amazing, but you can drive to see it and leave. The hotel over charged us by about $100. When we filed for a refund they did not cooperate. Now we are disputing with Amex and it has been a nightmare. I am a world traveler and I would advise you to avoid this place if you can.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank woldtravel70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason U, General Manager at Lake Powell Resort, responded to this review, 26 August 2014
Hello and thank you for taking the time to give us your feedback. I am sorry to hear about the overcharge issue, please feel free to give me a call directly so I may assist in getting this resolved. Sincerely, Jason Urtubey - General Manager 928 645 1043
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, Vermont
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 18 August 2014 via mobile

If you are a water person and love wonderful views of cliffs and the lake, this is a place for you. Rooms were spacious with nice bathrooms and wifi (although wifi was a bit iffy). Meals are available in the dining room (reservations suggested for dinner for sure) and there is a grille located at the entry to the resort proper and a restaurant on the floating marina. Be sure to make reservations for whatever water experience you want to pursue. The people are very nice and customer service is very good.

Stayed August 2014, travelled with family
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax
Level Contributor
403 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 18 August 2014 via mobile

Another one that the sat nav (tomtom) couldn't find - once over the bridge continue for approx 3/4 mile and in to the national park, where you'll be charged $15 simply to enter!
Checkin was ok. All they did was demand id and credit card then handed me a map and drew lots of circles on it.
Room was on a 2nd floor building with NO lifts. The room itself was nice but ours had an awful smell of drains, which when I complained, was told the maid would spray the room. One other point - the latch on the window didn't work. It had been replaced with a drop down bar (which was not locked when we entered), meaning I also had to enquire at reception. MANAGEMENT: a simple note explaining would be fantastic, rather than a trek and a patronising diagram from reception!

Hotel and pools were clean. To be honest, this above all hotels we've stayed in this holiday (17) seemed more geared up to take your money ($25 charge for mislaying towel etc)
Nice location, but thats about it.

Stayed August 2014, travelled with family
Helpful?
2 Thank Crazysurfkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, Massachusetts
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 August 2014

We had a wonderful stay at the Lake Powell Resort. The room was gorgeous with a beautiful view of the marina. Next time though, we will ask for the lake view. You do not have to leave the resort. They have 2 restaurants, 2 bars, a store, 2 pools and a Starbucks.......what more do you need. Would definitely recommend!!

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank kerrycoak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
170 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 17 August 2014 via mobile

I'm a retired tour guide and suggest you stay at the resort when visiting Lake Powell, it's got everything you will need and can arrange any tours in the area you would like. Lake Powell is a beautiful huge lake with canyons and red rocks. There is fishing, rafting, lake tours, boat docks and rentals. This is great for all ages.

Stayed August 2014, travelled with friends
Helpful?
3 Thank robert f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014

The property is amazing with exceptional views. The hotel itself really needs a facelift. The rooms are older and desperately need renovating. We got a first floor room which had a patio and overlooked the pool. There are two pools on the grounds but both are very busy with lots of kids and there is not enough chairs to sit around the pool. The restaurant looked nice but we choose the bar area as this looked a little more casual and had some good music playing to make the atmosphere more enjoyable. The bar however closed so early so when it closed at 11 there was nothing to do. This I found strange as it was a Saturday night and there is no other option to go somewhere except into the town of Page. We went down to the dock area on the second night hoping to find something to do. We had a drink at the outdoor patio but the place was basically scare of people.
I got this at a very discounted rate so I was pleased with the amount I paid for what I got but had I paid full price I would have been very disappointed.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Lescool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lake Powell Resort

Property: Lake Powell Resort
Address: 100 Lakeshore Drive, Page, AZ 86040
Phone Number:
Region: United States > Arizona > Page
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 24 Hotels in Page
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Lake Powell Resort 3*
Number of rooms: 348
Official Description (provided by the hotel):
A combination marina, hotel, campgrounds, and restaurant in the Lake Powell area. ... more   less 
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Also Known As:
Lake Powell Hotel Page
Lake Powell Page

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