We went to Grand Marais for a fun weekend getaway...resort was a big disappointment, and honestly I think it was the worst service I have ever had at a hotel. We had no towels or shampoo/conditioner ...and at 730 in the morning there is no staff on duty, so we found the laundry room and a maids cart and got the stuff ourselves. When we got back at about 6pm our room had not been cleaned or bed made. I complained to the only staff person I could find, who was the bartender who told me she would talk to the owner/manager. Not sure what good that was as we never heard back from anyone and the next morning we got our own towels again. I was going to complain but again no one was working at the resort when we left at 830.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.