I would have to concur with the previous posting that stated that East Bay Suites is a three star, more like one star, condo/hotel with four star prices. Prior to reserving the “Grand Suite”, the Manager and I discussed that the suite had a fireplace and an elegant modern interior. He discounted the suite by 15% and then stated, “The grand suite is the best room in the house and after your stay with use, I’m certain that you’ll want to stay with us again!” I wrongfully assumed that the fireplace was gas. Instead it’s a fake fireplace lit by an electric bulb. Instead of elegant modern furniture, pictured on the East Bay Website, the suite was an eclectic mixture of log furniture and low end warehouse furniture. The couches were soiled and stained. The ottoman and area rugs were stained. There was half eaten food left in the refrigerator and in the cupboard. The floor had not been cleaned from the previous owner or guests stay. The glass stovetop hadn’t been cleaned in quiet sometime and there were cobwebs all over the suite. The bed comforters were stained and the stowed comforters had a pungent musty smell. Because I was concerned, I asked the manager if they were aware of these issues because I was afraid that I would be charged for damages to the suite. The manager said that he was aware that the suite was damaged, acted like it was no big deal, and said that I would not be charged. No effort was made to clean the room.
In the hotel guest manual, it states that “Upon check-in you’ll be asked for your housekeeping preferences. A daily includes trash removal, bed made, and fresh towels if they’re lying on the floor….” During the first two days of our stay the housekeeping staff did not clean the suite. On the third day, I posted the “Please Service” sign on the door. The housekeeping staff did picked up the dirty towels and took out a small bag of trash. They left the beds unmade and didn’t vacuum the floor. Because the housekeeper was next door I opened up my suite door only to hear him cursing profanities about the guests that had just checked out of the suite - something about soap all over the bath tub. I ignored his derogatory expletives and asked him if he was going to clean my suite. He informed me that three days was not long enough to get the bed sheets changed. It then became apparent that he was not going to clean the suite either. I proceeded to ask him for toilet paper, bath soap, and bath towels. I also asked if I could use the vacuum cleaner. I vacuumed and cleaned the suite. I returned the vacuum cleaner and asked for a couple of flat fitted sheets and draped them over the couches. Unfortunately, housekeeping never cleaned the suite or exchanged the bed linen during my week long stay.
Don’t get me started about the dishwasher that doesn’t wash dishes or the lack of utensils and cookware or about the dirty bathtub or the unsecured vestibule door or the numerous stains on the hallway and elevator carpeting or about the satellite dish that works intermittently.
The view from the suite is spectacular and the most of the staff seem nice but I’ve gotten better service at an inexpensive motel. Overall, East Bay Suites is overpriced and not a good value for the price point and I would not recommend this establishment. I would have left early but I did not want to lose my deposit of $257.00 and be charged the 15% weekly discount due to early cancellation.
- Official Description (provided by the hotel):
- East Bay Suites sits in the heart of it all: on the edge of the world's greatest fresh water lake, at the base of the Sawtooth Mountains, a short drive from the pristine Boundary Waters Canoe Area and world class Superior Hiking Trail, and just steps from your favorite local shops and restaurants in the center of the quaint harbor village of Grand Marais. The perfect blend of outdoor recreation, unique shopping and culture, East Bay Suites has something for everyone. ... more less
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- Also Known As:
- East Bay Hotel Grand Marais
- East Bay Grand Marais