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“Not like the web site pictures.”
Review of Glenstone Lodge

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Glenstone Lodge
Ranked #42 of 78 Hotels in Gatlinburg
Louisville, Kentucky
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not like the web site pictures.”
Reviewed 21 August 2012

Wow, when I saw the pictures on their web site I couldnt believe the prices. They were the same as the "budget" hotel prices. It looked like a classy place by the description, it even had an indoor waterfall into the swimming pool and an outdoor pool aslo. Well all the money spent here was in the lobby and indoor pool areas. Right outside our room, first floor, a building was being torn down and they never told us about it. The A/C in the room was so noisy it made sleeping hard. No kind of free breakfast just a $9 buffett that was sitting in the lobby. The shower curtain rod was rusty, water tasted nasty and the water was so hard it took forever to wash the soap off. The tv only had 18 channels and no premium channels, stuck watching discovery channel.
Over all I would not stay here again with tons of other hotels so close by.

Room Tip: Stay someplace else for the same money or less.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank jturk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, 23 August 2012
The management and staff of Glenstone Lodge regret that we did not meet your expectations while here. Your comments have been addressed with our department heads and shared with our employees. We are sorry you were not advised about the building next door, but are happy to advise that the building is now completely gone. We were notified only shortly prior to the demolition that it would be happening when it did. We value feedback from our guests during their stay which allows us to correct a situation such as A/C noise so that it does not continue to interfere with your stay. The $8.95 buffet does include a drink and is comparable in price and value to any sit down restaurant in town. I apologize that you could not find a suitable channel that you could enjoy. Our selection of channels includes the major networks, several ESPN's, a couple of movie, news and cartoon channels. Thank you again and we apologize that your expectations were not met.
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (238)
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English first
Ohio
Level 5 Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 August 2012

I was very surprised when we arrived and saw what we got for our money. I had bought this online through Groupon and wasn't expecting something as nice as what we got for the money. The indoor pool was very nice as was the outdoor pool. The room was large and the beds were very comfortable. The water pressure was great. It was a little walk to downtown, but not bad at all. The front desk people were very helpful. The housekeeping did a great job. The only set back was no guest laundry, but you could use the laundry at the next hotel up the street. I would definitely stay here again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JaniceD03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, 22 August 2012
Thank you very much for taking time to review the Glenstone Lodge. We are glad to know that you enjoyed your stay with us. We often hear about how much guests love our indoor pool and we are so pleased you enjoyed the outdoor pool as well. Our rooms are very spacious and the beds are comfortable. Our housekeeping staff appreciate your comments on their work. The walk to town is easy to do and returning to the hotel can be fun if one takes the trolley for only 50 cents. Thank you again and we hope we may serve again on your next trip to Gatlinburg.
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atlanta
Level 5 Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 August 2012

.5 miles from main street. And return walk is uphill. Quiet and heated indoor pool. No complimentary breakfast. Breakfast buffet at in house restaurant is 8.95. A lot of free parking spaces available.

Room Tip: Get a room outside facing the parking if will only use to sleep otherwise get inside facing.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hkhine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, 22 August 2012
Thank you for taking time to review the Glenstone Lodge. We appreciate your comments. We are very glad that you enjoyed our pool. We offer a breakfast buffet in our restaurant with a variety of breakfast items to please everyone. The cost is comparable to that of any sit down restaurant in town. Since there is free parking here at the hotel, we often advise our guests walking into town that the easiest way back to the hotel is on the Gatlinburg Trolley for only 50 cents per ride. Thank you and we look forward to seeing you again in the future.
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Madisonville, Tennessee
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2012

I just got back from two days at Glenstone. The staff was friendly and the price was good. If a nice pool is a priority for you then this is a great place for you. They have both and indoor and outdoor pool. The outdoor pool looked real nice but we only used the indoor one. Great pool nice atmosphere. The common areas were real nice too and the breakfast buffet is affordable by Gatlinburg standards and very delicious. The rooms are very basic but clean. If there is any downside to our stay was the lack of an in-room microwave. They have a microwave next to the ice machine which is less than ideal but not a big problem for me. Overall we had a great time. One last thing if you can't handle an up hill climb from the main strip and don't like to use the trolly then this is not the place for you.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kane91123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, 27 August 2012
Thank you for your comments about Glenstone Lodge. We are so happy that you enjoyed our indoor two level swimming pool. Families really love it. We are also happy to hear that you found our breakfast buffet to be a great value. Our housekeepers work hard to keep our rooms very clean and comfortable. Microwaves are available at various locations around the hotel, so they are never far away. We always recommend that guests make use of the trolley when returning to the hotel from downtown for only 50 cents per ride. Thank you and we look forward to serving you again in the future.
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Clemson, South Carolina
Level 5 Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 August 2012

This hotel was a nice surprise. Given the low price we paid and the number of published rating “stars’, this property is a real find. It is an older property (as many are in Gatlinburg), but it has been very well maintained. The room we had was quite large with a fireplace, king bed, newer LCD TV and space left over. It also had a nice small balcony. The bed was comfortable and towels were medium weight. The wi-fi is free but can be slow or hard to connect during peak times.

The carpeting seemed quite new throughout the property and it had been repainted recently throughout (and it was a quality painting job). The lobby is spacious and very clean. The staff is pleasant and accommodating. Room cleaning was very well done.

The hotel is located about three blocks away from the Parkway area (the main thoroughfare where all the action is located). There is a trolley stop near the hotel entrance. The trolley comes by about every 20 minutes or so and provides inexpensive transport throughout Gatlinburg ($.50 per person, per ride)

Room Tip: Upper floors in main building are quiet
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TravelinMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boynton Beach, Florida
Level 5 Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 August 2012 via mobile

The pool was open all night, although signs were posted otherwise. We did not get any sleep,because of all the noise. Hotel was dirty and moldy. Would not return or recommend. Price was cheap, but you get what you pay for.

  • Stayed October 2011
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Judybt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gatlinburg hotels

Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2012 via mobile

We arrived late. Requested a pool side room. Which seemed great. We unloaded the car got everyone and thing situated and then we saw it. The roach. Which I was told happens a bit in the pool side rooms even they they spray l, but they still come out especially after rainfall. We were moved to a room with a bad view no balcony. Room was decent. Though the air conditioner blew cold air on to you if you were in the far bed. Pools were great. The only thing it was missing was a continental breakfast. Thou you could of bought it for 8.95. Location was great. May stay again and try a balcony room.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glenstone Lodge

Property: Glenstone Lodge
Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
Official Description (provided by the hotel):
Glenstone Lodge features a variety of newly renovated accommodations to suit all needs and budgets. Whether it’s a large King or Double Queen room, you’ll find the space you need with a price that you can easily afford at our hotel near Great Smoky Mountains National Park. If you are planning a family vacation, Glenstone Lodge also offers large Suite accommodations perfect for the entire family. Our charming lodge is a Gatlinburg landmark located in a beautiful mountain setting along the clear and sparkling LeConte Creek in the heart of Gatlinburg. Our location allows our guests to be sheltered from the pedestrian traffic and noise yet provide the convenience of being within walking distance to downtown Gatlinburg and all the many attractions. A trolley stop is in front of the hotel for an added convenience for those who may want to visit surrounding cities. Many group planners are repeatedly placing their confidence in the Glenstone Lodge due to this ongoing commitment. ... more   less 
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Also Known As:
Glenstone Hotel Gatlinburg

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