My wife and I used a Groupon to stay here for an off season excursion. Being off season, you don't expect everything to be a full speed and it's the logical time for the property to do maintenance . . . . HOWEVER. Now, let me say that they weren't close to being full but we were put on the top floor at the end of the hall. Wifi? Forget it. When I asked, they knew it, and were going to upgrade the system in a few weeks. Well, why put us in wireless hell?
Next morning, my wife turned on the faucet--no hot water. "Have you let it run?" I was asked. "Long enough to refloat the Titanic!" I responded. Well, they were working on it the day before and thought they had it fixed. Okay, they offered to move us to take a shower and gave us complementary breakfast. We figured we would walk around and see what was there and take a shower later. They assured us that the "cut over" would happen that afternoon and everything would be back to happy normal. After a day of seeing what there was to see (think Myrtle Beach w/o ocean or golf courses), we came back after dinner to discover that not only was their no hot water, THERE WAS NO WATER AT ALL! A call to the desk and a very argumentative desk clerk (only bad people encounter among several) informed us that they had encountered problems with the "cut over" and it would be done shortly. Shortly, was around 10:00 p.m. and the banging on the pipes in the building went long after that.
If you are going to do major maintenance on your property, should you not tell guests when they check in? Would it hurt to keep them apprised of any problems that are encountered? It wasn't like the place was overflowing with guests. Phone calls and messages would have sufficed. Guests shouldn't have to discover things like no water!
I will say the desk personnel (save one) we kind and attempted to be helpful, but the problem existed with the management decisions that were made to the detriment of the quality of the stay. Needless-to-say, we won't go back.
- Official Description (provided by the hotel):
- Glenstone Lodge features a variety of newly renovated accommodations to suit all needs and budgets. Whether it’s a large King or Double Queen room, you’ll find the space you need with a price that you can easily afford at our hotel near Great Smoky Mountains National Park. If you are planning a family vacation, Glenstone Lodge also offers large Suite accommodations perfect for the entire family. Our charming lodge is a Gatlinburg landmark located in a beautiful mountain setting along the clear and sparkling LeConte Creek in the heart of Gatlinburg. Our location allows our guests to be sheltered from the pedestrian traffic and noise yet provide the convenience of being within walking distance to downtown Gatlinburg and all the many attractions. A trolley stop is in front of the hotel for an added convenience for those who may want to visit surrounding cities. Many group planners are repeatedly placing their confidence in the Glenstone Lodge due to this ongoing commitment. ... more less
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- Also Known As:
- Glenstone Hotel Gatlinburg