I normally don't do this, but I felt the need to write this review. We just visited over the weekend, and was supposed to have a room with Two queen beds. My boyfriend and I were invited by another couple who are our close friends, she originally tried to reserve just a king room but they told her they were out of those and offered a double, she accepted and that's how we were invited. Anyway, once we got there and opened the room - it was just a king bed! Of course, they got on the phone with the front desk and told them it was supposed to be a double and asked if we could be moved to a different room, apparently the front desk told them that that is couldn't happen because they were all booked up. It made us all angry because everyone assumed we had a double - bed room. They did bring a roll-away cot up, but it was only large enough for 1 person, and at first they were only willing to bring one up, until her husband called them back and told them we HAD to have another one. I just find it hard to believe that the hotel was actually booked up, you could tell that some rooms were vacant. I believe they could have done something to better accommodate us.
The one king bed we did have was super comfortable, probably the most comfortable bed I've ever slept on, and the room was really clean. The pool area was crowded but it was nice. I had read some reviews on here about the pool being nasty, but I didn't get that feeling. You could smell the chemicals! The water was a little murky looking, but I don't think it was because of it being nasty, i think it was because of the color of the concrete.
Had they given us better accommodations, i would have rated this hotel much higher.
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- Also Known As:
- Glenstone Hotel Gatlinburg