My new wife and I had high hopes for this hotel while on a recent visit during our honeymoon. Initially we were impressed with the room's size and decor. The view of the creek and Ober Gatlinburg tram were impressive. It's location on the Gatlinburg Trolley Red Line was a nice bonus. And it's proximity to the Parkway (main drag) was great.
What we quickly found lacking here were the amenities. We turned on the gas fireplace when we entered the room and it lit. However, when we actually wanted to use it the next evening it would not light. This was about 4:30 in the afternoon. I called the front desk for assistance and was informed that maintenance was gone for the day. I asked for a partial refund and the clerk promised to speak to management and get back to me. Never heard from them. Also, the jets in the tub were not working. On the first night we realized how thin the walls were when we were repeatedly awoken by our neighbors. We arrived for breakfast at 9:30AM (it ends at 10) and found no coffee, no biscuits, a filthy waffle maker, and trash scattered through the dining area.
There are a lot of lodging options in Gatlinburg. I would recommend looking elsewhere.
- Official Description (provided by the hotel):
- Old Creek Lodge promises the best that nature has to offer in Gatlinburg with its unique mountain charm located at the entrance to the Great Smoky Mountains National Park. At Old Creek Lodge you’ll find state-of-the-art amenities among its traditional mountain craft decor and massive log beams. Downtown Gatlinburg shops, restaurants, and attractions are just outside your door. ... more less
- Reservation Options:
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- Also Known As:
- Old Creek Hotel Gatlinburg
- Fairfield Inn Gatlinburg
- Fairfield Gatlinburg
- Gatlinburg Fairfield Inn