If you want a convenient location this hotel is perfect. We were enamored by the concept of being "300 yards from the Great Smoky Mountain National Park entrance" and the balconies seemed like a unique non-Hampton feature. Our first shock was that we had to go outside and walk around to the back of the building to get to our room - okay we wanted unique....perhaps in the summer this is an advantage. But I find it hard to rate the rooms up to any Hampton standard. I have found this lately with various Hamptons in other states - age is creeping in to the chain and it shows. But let me say the staff was wonderful - this has been a wonderful consistency with Hampton in my experience - it is the only reason this rating is not worse. But how the physical property could be let go to this point is a fault of senior management at some level. I think they should be sent to their hotels on a regular basis to see what the guests are experiencing! The couch had a tear in it, there were discolorations on the ceiling (the ceiling was delt with quickly upon notification of the Front Desk) and the general feel of the room was worn - original hardware on the doors, etc. The bathroom sink area was redone at some point which was wonderful. The Hampton bed was also comfortable as usual - but the room was just dated. One quirky thing - the shower must of had a low-flow adapter on it because try as we might the water flow was just barely adequate. I want to save water as much as anyone - but the toilet (which also was newer) took several times to flush properly. All that water I saved was lost! I would say get on that remodeling ASAP - I thought I was paying for a Hampton quality room and got an old motel experience instead. Check them out after they remodel the rooms!
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- Also Known As:
- Hampton Inn Gatlinburg Hotel Gatlinburg
- Gatlinburg Hampton Inn