This is the worst hotel I have ever stayed at.I asked for a non smoking room and could not get one. i stayed here specifically for the fireplaces.ours did not work all night. the toilet stopped up the first time we used it and flooded the floor. We asked for help and we handed a plunger to do the work ourlseves. We refused to do it. Teh we had to listen to the night manager give us grief the whole time he had to fix it. ( All about it not being his job. There was dirty water all over the floor. We were told that there were towels in the front lobby that we could get to clean up the mess and that they did not have time to bring any towels to us.( We should never had had to clean it up in the first place.) I was under the mistaken impression that we were the quest of the hotel not the hired staff. When I talked with the day manager he informed me that if he stayed at a hotel and the toilet stopped up he would fix it himself. I trully have a hard time believing it. He was not the least bit sympathetic to our problems and offered not compensation to us. I can promise you I will never stay at this hotel again.
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- Also Known As:
- Sidney James Mountain Hotel Gatlinburg
- Sidney James Mountain Gatlinburg
- Sidney James Lodge