We booked our room at Sidney James based on the pics from website. When we arrived, we checked in, paid and were off to our room. The smell when we walked in was very musty, the tub was brown/black in the bottom, the kleenex holder was completely rusted and only attached to the wall by the two bottom screws so was hanging open permanently, counters were badly stained, drains in sink and tub were badly rusted, floor tiles were broken, dresser had a broken drawer that hung open, carpet was stained and dirty, mattress was like sitting on box springs, covers of bed smelled musty, just plain unclean. Not at all what we expected. When we went down to talk with the clerk, we were offered another room. This one was "updated." We looked and it did appear cleaner; however, the wet, musty smell was overwhelming from the minute we opened the door. We were refunded one of our nights but not the other and were told we could speak with the manager the next day. He did not offer even an apology, instead began yelling, and telling us they could not put a pic of every room on the site. Very rude, antagonistic, used profanity, and we were told "Sue us, we have good lawyers." I understand that every room cannot be pictured, but I do expect a fair representation of what I am paying for. This one was way off. We wound up paying about the same per night to stay somewhere else that was infinitely cleaner and more pleasant, and as always, had a great time with our family in Gatlinburg!
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- Also Known As:
- Sidney James Mountain Hotel Gatlinburg
- Sidney James Mountain Gatlinburg
- Sidney James Lodge