We saw good reviews, so made phone reservation for within 10 days' stay. We arrived, paid up front as we usually do, but our trip to the room showed dingy dark hallways, marginally clean overall, pool chlorine smell very strong, even away and up a floor, and a view of the parking lot and construction across the road. We decided not to stay, and went directly downstairs and told them why. We have never done this before and have traveled alot over many years. They said they had no other rooms, but only credited us one night and have fought the other night. Capital One has been with dispute for 4 months...but the clerk said, it doesn't matter, we always win... meaning they were going to get money from us no matter what and they really didn't care if we were satisfied or not. We were not belligerant or anything else. Sidney James staff was very rude and did not care. We found another place we had stayed before within 30 mins fortunately and had a wonderful stay there. We like to try different places since we visit Gatlingburg frequently. Take it from us....there are too many places there to waste your time or money with Sidney James Mountain Lodge!
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- Also Known As:
- Sidney James Mountain Hotel Gatlinburg
- Sidney James Mountain Gatlinburg
- Sidney James Lodge